Legal Customer Service Representative
Law Offices of Robert S. Gitmeid & Associates, New York, NY, United States
We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you!
Legal Customer Service Representative
We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment.
Key Responsibilities
Manage a high-volume of client interactions within a structured call center environment.
Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.
Working with collections agencies via phone to obtain documentation of settlements.
Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
Uploading these documents to our system.
Other ad hoc tasks as needed.
Skills, Knowledge and Expertise
Minimum of 1-year office support experience
Possess superior organizational and time-management skills
Must be computer literate: Ability to easily learn the Firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
Fluent in Spanish a plus
Experience with Salesforce a plus
Benefits
Compensation is competitive and commensurate with expertise and previous experience
Hybrid Work Environment
Training & Guidance
Medical, Dental & Vision Benefits
401K Benefits with Employer Match
Pre-tax Transit Benefits
Paid Time Off (PTO)
Business Casual Dress Code
An incredible team of smart and supportive people!
#J-18808-Ljbffr
Legal Customer Service Representative
We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment.
Key Responsibilities
Manage a high-volume of client interactions within a structured call center environment.
Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.
Working with collections agencies via phone to obtain documentation of settlements.
Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
Uploading these documents to our system.
Other ad hoc tasks as needed.
Skills, Knowledge and Expertise
Minimum of 1-year office support experience
Possess superior organizational and time-management skills
Must be computer literate: Ability to easily learn the Firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
Fluent in Spanish a plus
Experience with Salesforce a plus
Benefits
Compensation is competitive and commensurate with expertise and previous experience
Hybrid Work Environment
Training & Guidance
Medical, Dental & Vision Benefits
401K Benefits with Employer Match
Pre-tax Transit Benefits
Paid Time Off (PTO)
Business Casual Dress Code
An incredible team of smart and supportive people!
#J-18808-Ljbffr