Customer Service Representative
Perry & Young Dental Lab, Fenton, MO, United States
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this
Customer Service Representative
opportunity at
NDX Keller Dental Laboratory
in
Fenton, MO .
The regular hours for this position are from 7:30 a.m. to 4:00 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities And Essential Functions Of The Position
Answer and process phones calls in a timely manner
Enters case and call notes when directed
Update and distribute SOP’s per direction of department managers
Manage, set up new accounts and prepare new customer packets when needed
Responsible for maintaining office supply needs and may assist with purchasing and inventory requirements of the laboratory
Maintain and coordinate marketing supplies & documentation as needed
Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
Analyze remakes by customer and ensure any issues are resolved
Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
Assist with monthly statement processCustomer retention
All other duties as assigned
Skills And Abilities Required
Must be able to read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
High level of oral and written communication skills to effectively deal with internal and external customers
Excellent organizational skills with attention to detail
Have the ability to take initiative
Must have excellent listening skills
Experience in Oracle & OnBase a plus
Minimum Education And Experience Required
Required: High school diploma or equivalent
Preferred: Experience in a dental environment
Hazardous Materials Or Equipment Used
General office equipment
Physical Requirements
Perform tasks at multiple workstations-standing and sitting for extended periods of time
Push, pull, lift, and/or carry up to 20 pounds
#J-18808-Ljbffr
Customer Service Representative
opportunity at
NDX Keller Dental Laboratory
in
Fenton, MO .
The regular hours for this position are from 7:30 a.m. to 4:00 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities And Essential Functions Of The Position
Answer and process phones calls in a timely manner
Enters case and call notes when directed
Update and distribute SOP’s per direction of department managers
Manage, set up new accounts and prepare new customer packets when needed
Responsible for maintaining office supply needs and may assist with purchasing and inventory requirements of the laboratory
Maintain and coordinate marketing supplies & documentation as needed
Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
Analyze remakes by customer and ensure any issues are resolved
Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
Assist with monthly statement processCustomer retention
All other duties as assigned
Skills And Abilities Required
Must be able to read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
High level of oral and written communication skills to effectively deal with internal and external customers
Excellent organizational skills with attention to detail
Have the ability to take initiative
Must have excellent listening skills
Experience in Oracle & OnBase a plus
Minimum Education And Experience Required
Required: High school diploma or equivalent
Preferred: Experience in a dental environment
Hazardous Materials Or Equipment Used
General office equipment
Physical Requirements
Perform tasks at multiple workstations-standing and sitting for extended periods of time
Push, pull, lift, and/or carry up to 20 pounds
#J-18808-Ljbffr