Customer Service Representative Automotive Dealership
Community Motor Co., Inc., Cedar Falls, IA, United States
Customer Service Representative (CSR) – Automotive Dealership
Position Type:
Full-Time w/ Competitive hourly wage to start. Pathway:
Entry-level → Sales Consultant (60–90 day ramp)
Position Summary
The Customer Service Representative (CSR) is the first point of contact for customers visiting the dealership. This role focuses on greeting guests, gathering customer needs, maintaining dealership standards, and turning customers over to a sales manager. CSRs will also assist with appointment setting via phone, email, and text. Over a 60–90 day period, the CSR will be trained and developed to move into a full Sales Consultant role.
Key Responsibilities
Customer Interaction & Showroom Support
Greet all customers promptly and professionally.
Identify customer needs and guide them to the appropriate manager or salesperson.
Maintain a positive and friendly atmosphere on the showroom floor.
Assist customers with basic product questions until turnover.
Appointment Setting & Communication
Respond to inbound calls, emails, and texts in a professional manner.
Follow scripts and templates to set qualified sales appointments.
Log all customer interactions into the CRM.
Perform follow-up communication as directed by management.
Dealership Operations
Assist with light lot work (moving vehicles, organizing inventory, staging vehicles for display).
Help maintain cleanliness and organization of the showroom and lot.
Support marketing efforts such as taking photos/videos of vehicles as needed.
Become OEM Certified within 90 days and maintain certification while employed.
Team Collaboration
Work closely with sales consultants and managers to ensure a smooth customer experience.
Learn dealership processes, sales systems, and product knowledge.
Participate in daily training and development sessions.
recblid qafcmpd5t5bsb5n0gvzedhdo7vpswe
Position Type:
Full-Time w/ Competitive hourly wage to start. Pathway:
Entry-level → Sales Consultant (60–90 day ramp)
Position Summary
The Customer Service Representative (CSR) is the first point of contact for customers visiting the dealership. This role focuses on greeting guests, gathering customer needs, maintaining dealership standards, and turning customers over to a sales manager. CSRs will also assist with appointment setting via phone, email, and text. Over a 60–90 day period, the CSR will be trained and developed to move into a full Sales Consultant role.
Key Responsibilities
Customer Interaction & Showroom Support
Greet all customers promptly and professionally.
Identify customer needs and guide them to the appropriate manager or salesperson.
Maintain a positive and friendly atmosphere on the showroom floor.
Assist customers with basic product questions until turnover.
Appointment Setting & Communication
Respond to inbound calls, emails, and texts in a professional manner.
Follow scripts and templates to set qualified sales appointments.
Log all customer interactions into the CRM.
Perform follow-up communication as directed by management.
Dealership Operations
Assist with light lot work (moving vehicles, organizing inventory, staging vehicles for display).
Help maintain cleanliness and organization of the showroom and lot.
Support marketing efforts such as taking photos/videos of vehicles as needed.
Become OEM Certified within 90 days and maintain certification while employed.
Team Collaboration
Work closely with sales consultants and managers to ensure a smooth customer experience.
Learn dealership processes, sales systems, and product knowledge.
Participate in daily training and development sessions.
recblid qafcmpd5t5bsb5n0gvzedhdo7vpswe