CUSTOMER SERVICE REPRESENTATIVE
YKK AP America Inc., Orlando, FL, United States
Customer Service Representative
The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services. Essential Functions and Key Responsibilities: Communicates with customers by phone or in person and receive orders. Performs order entry by keying purchase information into the computer program. Handles and resolves customer complaints and billing issues. Acts as liaison between customers, sales group, and manufacturing facility. Assists customers with the pricing of standard materials. May solicit sales of new or additional products. Other duties may be assigned. Qualifications and Skill Requirements: High school diploma or general education degree (GED) plus 2 years as a Customer Service Representative with YKK AP or 2 years of customer service experience in the glazing industry; or equivalent combination of education and experience. Be vigilant about safety. Quality-conscious, oriented to excellence. YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test consistent with state and federal law. For candidates applying for positions in the state of California, YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, San Diego County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and any other state of federal law as required. At YKK AP America Inc., we do not ask for personal financial information during telephone, in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP America Inc.'s recruiting correspondence will be sent by a recruiting representative with @ykkap.com email address and not @gmail.com, @yahoo.com, @hotmail.com or any other email domain service.
The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services. Essential Functions and Key Responsibilities: Communicates with customers by phone or in person and receive orders. Performs order entry by keying purchase information into the computer program. Handles and resolves customer complaints and billing issues. Acts as liaison between customers, sales group, and manufacturing facility. Assists customers with the pricing of standard materials. May solicit sales of new or additional products. Other duties may be assigned. Qualifications and Skill Requirements: High school diploma or general education degree (GED) plus 2 years as a Customer Service Representative with YKK AP or 2 years of customer service experience in the glazing industry; or equivalent combination of education and experience. Be vigilant about safety. Quality-conscious, oriented to excellence. YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test consistent with state and federal law. For candidates applying for positions in the state of California, YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, San Diego County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and any other state of federal law as required. At YKK AP America Inc., we do not ask for personal financial information during telephone, in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP America Inc.'s recruiting correspondence will be sent by a recruiting representative with @ykkap.com email address and not @gmail.com, @yahoo.com, @hotmail.com or any other email domain service.