Customer Service Representative

Job Title: Customer Service Representative (Onsite) Location: Blue Ash, OH (Onsite – No Remote Option) Start Date: April 27 Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST Pay Rate: $20.00/hour About the Role Customer-focused Customer Service Representatives to join our team in Blue Ash, OH. This is a fully onsite role supporting inbound customer interactions and resolving inquiries with professionalism and empathy. As a Customer Service Representative, you will play a critical role in delivering a world-class customer experience by handling customer concerns, resolving issues efficiently, and acting as the voice of the customer. Key Responsibilities Handle inbound customer calls and complete outbound follow-ups (callbacks, responses, etc.) Resolve customer inquiries, complaints, and escalations in line with company policies and service standards Demonstrate strong problem-solving, negotiation, and conflict resolution skills Take ownership of customer issues and drive them through to resolution Escalate complex issues appropriately using sound judgment Accurately document customer interactions and maintain records in internal systems Ensure all service level agreements (SLAs) and queue targets are met Identify root causes of recurring issues and recommend process improvements Collaborate with internal teams to improve customer experience and reduce escalations Stay updated on tools, policies, and procedures to provide accurate information Required Qualifications High School Diploma or GED Minimum 2 years of customer service and/or call center experience Strong ability to de-escalate difficult situations with empathy and professionalism Excellent verbal and written communication skills Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) Ability to multitask and work in a fast-paced environment