Customer Service Representative
Genuine Parts, Newark, CA, United States
Customer Service Representative
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Job duties include: Responding to basic customer inquiries regarding products, providing quotes, and handling order entry. Placing customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influencing Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Building customer relationships to drive repeat business by relating to the customer and driving process improvements. Ordering items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory, or supplier inventory. Determining the most cost-effective shipping method for customer orders. Partnering with Account Representatives to ensure customer satisfaction. Expediting backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned. Education and experience typically require a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. Knowledge, skills, and abilities include: Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet. Product knowledge is preferred. Must be eligible to participate in the DoD Skillbridge program. Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Job duties include: Responding to basic customer inquiries regarding products, providing quotes, and handling order entry. Placing customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influencing Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Building customer relationships to drive repeat business by relating to the customer and driving process improvements. Ordering items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory, or supplier inventory. Determining the most cost-effective shipping method for customer orders. Partnering with Account Representatives to ensure customer satisfaction. Expediting backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned. Education and experience typically require a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. Knowledge, skills, and abilities include: Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet. Product knowledge is preferred. Must be eligible to participate in the DoD Skillbridge program. Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.