Service Advisor / Writer
Pape' Kenworth, Federal Way, WA, United States
PAPE KENWORTH
FEDERAL WAY, WA
SERVICE ADVISOR / WRITER: Do you love working with a wide variety of people, building relationships with customers, and solving problems?
Can you adapt to changing priorities and balance several projects at once?
If so, we want to hear from you! Pape Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Service Advisor / Writer to join their team.
At Pape, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.
Make a difference. Grow your career. Join the Pape Team!
WHAT YOULL DO
As our Service Advisor / Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.
This team member will work Monday
Friday 6am- 2:30pm.
WHAT YOU NEED:
Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
Excellent customer relations and communication skills.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Mechanical aptitude is a plus.
Compensation:
$33-44/hr (Depending on Experience)
Why work for Pape:
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including
401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays
Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement
Pape is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation
Pape is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape is known for their stability, honesty and integrity.
Equipment
Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact
Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training
You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the
Know Your Rights
notice from the Department of Labor.
FEDERAL WAY, WA
SERVICE ADVISOR / WRITER: Do you love working with a wide variety of people, building relationships with customers, and solving problems?
Can you adapt to changing priorities and balance several projects at once?
If so, we want to hear from you! Pape Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Service Advisor / Writer to join their team.
At Pape, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.
Make a difference. Grow your career. Join the Pape Team!
WHAT YOULL DO
As our Service Advisor / Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.
This team member will work Monday
Friday 6am- 2:30pm.
WHAT YOU NEED:
Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
Excellent customer relations and communication skills.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Mechanical aptitude is a plus.
Compensation:
$33-44/hr (Depending on Experience)
Why work for Pape:
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including
401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays
Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement
Pape is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation
Pape is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape is known for their stability, honesty and integrity.
Equipment
Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact
Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training
You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the
Know Your Rights
notice from the Department of Labor.