Director of Outlets

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vails premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options,comfortable guest rooms and warm hospitality at Vails premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service.The Director of Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which may include may include restaurants, lounges, coffee bars, regency clubs or banquet facilities. The budgeted range for this position starts at $76,700/year. Actual pay will be commensurate with experience.Duties Include:Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the houseDevelop and recommend the budget, concepts and objectives and manage within those approved plansImplement and maintain food & beverage sales/marketing programsDirect and oversee development of employeesHire, train, empower, coach and counsel, performance and salary reviewsDirect the implementation of the payroll, reports, forecasts, inventory and budget for outlet operationsCoordinate outlet operations with other hotel departments to ensure efficient guest serviceResolve customer complaints as appropriate to maintain a high level of customer satisfaction and qualityImplement procedures to increase guest and employee satisfactionExercise quality control for both food and beverageMaintain Hyatt standards of service and ensure their implementationPerform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standardsMaintain communications with Corporate OfficeCoach and counsel employees to reflect Hyatt service standards and proceduresHyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.Why Work at Hyatt?Enjoy free meals in our colleague cafeteria for every shift workedFree parking on-site1 hour of sick pay earned for every 30 hours worked, up to 48 hours/yearDiscounted & Complimentary hotel room nightsMedical, Dental, Vision Insurance - (Full-Time colleagues)Flexible Spending Account (Full-Time colleagues)Retirement Savings PlanBasic Life InsurancePTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)Opportunities to work around the world with Hyatt Hotels and ResortsAnnual of Season Ski Pass BonusHyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.This application window is anticipated to be open at a maximum of 30 days from November 10th, 2025 - December 10th, 2025 or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit /careers to apply.Demonstrated ability to effectively interact with people 4 years or more of progressive hotel F&B management experience (preferably with Hyatt) Service oriented style with professional presentations skills Proven leadership skills Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear concise written and verbal communication skills Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills Experience in implementing new food & beverage concepts