Bilingual Customer Service Representative
LHH Recruitment Solutions, Fort Mill, SC, United States
LHH is seeking a bilingual (English/Spanish) Customer Service Representative I for an onsite, contract-to-hire opportunity in the Fort Mill, SC area. This role handles inbound customer communications for a well-established organization with strong tenure and a loyal customer base.
This is a high-visibility, front-line role ideal for someone who is proactive, customer-focused, and eager to learn. The right candidate will take ownership of communications, build relationships with recurring customers, and thrive in a fast-paced, service-oriented environment.
Key Responsibilities
Handle inbound phone calls and emails (approximately 70% phone / 30% email)
Support both English and Spanish phone lines (two separate lines)
Manage communications with direct consumers and long-standing business partners.
Serve as the primary point of contact for Monthly subscription programs
Upgrades, cancellations, and general account inquiries
Maintain timely follow-up: Return voicemails within 24 hours
Occasionally cover the main reception line during lunch breaks
Document interactions and updates accurately in CRM / SAP systems
Utilize Excel regularly for tracking, updates, and reporting
Assist with setup of a mobile store
Support cashier and customer-facing operations
Participate in quarterly out-of-state events (Thursday-Sunday): Eligible for time-and-a-half pay during event hours
Required Qualifications
Must be fluent in both English and Spanish (verbal and written)
Prior customer service or call center experience (consumer or B2B preferred)
Strong communication and relationship-building skills
Comfortable managing multiple communication channels (phones + email)
Proficient with CRM systems (SAP preferred)
Strong Excel skills (daily use)
Reliable, organized, and responsive
Willingness to work onsite 100% and occasional overtime
Preferred Attributes
"Go-getter" mentality; eager to learn and take initiative
Comfortable building long-term relationships with repeat customers
Adaptable and dependable in a growing service environment
Experience with subscription-based services a plus
Pay Details:
$19.00 to $20.00 per hour
Search managed by:
Samuel Morelock
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
This is a high-visibility, front-line role ideal for someone who is proactive, customer-focused, and eager to learn. The right candidate will take ownership of communications, build relationships with recurring customers, and thrive in a fast-paced, service-oriented environment.
Key Responsibilities
Handle inbound phone calls and emails (approximately 70% phone / 30% email)
Support both English and Spanish phone lines (two separate lines)
Manage communications with direct consumers and long-standing business partners.
Serve as the primary point of contact for Monthly subscription programs
Upgrades, cancellations, and general account inquiries
Maintain timely follow-up: Return voicemails within 24 hours
Occasionally cover the main reception line during lunch breaks
Document interactions and updates accurately in CRM / SAP systems
Utilize Excel regularly for tracking, updates, and reporting
Assist with setup of a mobile store
Support cashier and customer-facing operations
Participate in quarterly out-of-state events (Thursday-Sunday): Eligible for time-and-a-half pay during event hours
Required Qualifications
Must be fluent in both English and Spanish (verbal and written)
Prior customer service or call center experience (consumer or B2B preferred)
Strong communication and relationship-building skills
Comfortable managing multiple communication channels (phones + email)
Proficient with CRM systems (SAP preferred)
Strong Excel skills (daily use)
Reliable, organized, and responsive
Willingness to work onsite 100% and occasional overtime
Preferred Attributes
"Go-getter" mentality; eager to learn and take initiative
Comfortable building long-term relationships with repeat customers
Adaptable and dependable in a growing service environment
Experience with subscription-based services a plus
Pay Details:
$19.00 to $20.00 per hour
Search managed by:
Samuel Morelock
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.