Reporting to the Sr. Director of Infrastructure & Operations, the Director of Network Services provides strategic leadership, operational oversight, and long-term vision for the University's enterprise network infrastructure. This role is accountable for the reliability, security, scalability, and performance of all campus networking services supporting academic instruction, research, healthcare-related programs, residential life, and administrative operations.
\n Serving as the senior authority for network services, the Director leads a team of network engineers and administrators, manages critical vendor partnerships, and aligns network strategy with institutional priorities, cybersecurity requirements, and future-facing technologies. This position balances executive-level planning with operational excellence, ensuring the University's network is resilient, modern, and capable of supporting evolving teaching, research, and digital transformation initiatives.

Essential Functions:

Strategic Leadership & Vision
\n * Define and execute the University's enterprise network strategy, roadmap, and architectural direction, including wired, wireless, data center, cloud connectivity, and edge networking.
\n * Align network services with institutional strategic goals, academic innovation, research needs, and clinical/healthcare-related programs.
\n * Lead modernization initiatives such as next-generation wireless, network automation, zero-trust networking, and cloud-integrated architectures.
\n * Serve as a trusted advisor to IT leadership and executive stakeholders on network capabilities, risks, and investment priorities.

Operational Oversight
\n * Ensure high availability, performance, and resilience of campus-wide network services, including core, distribution, access, and wireless infrastructure.
\n * Establish and enforce operational standards, change management practices, monitoring, and incident response processes.
\n * Oversee 24x7 network operations, escalation procedures, and coordination during critical incidents or outages.
\n * Maintain comprehensive network documentation, diagrams, standards, and lifecycle management plans.

People & Team Leadership
\n * Lead, mentor, and develop a high-performing team of network engineers, administrators, and operational staff.
\n * Establish clear roles, responsibilities, performance expectations, and professional development pathways.
\n * Foster a culture of accountability, documentation, collaboration, and continuous improvement.
\n * Support succession planning and workforce sustainability for critical network functions.

Financial & Vendor Management
\n * Own the network services budget, including forecasting, capital planning, renewals, and cost optimization.
\n * Develop and manage multi-year capital investment plans for network infrastructure.
\n * Lead vendor relationships with strategic partners (e.g., Cisco, wireless providers, carriers, monitoring platforms).

Governance & Stakeholder Engagement
\n * Represent Network Services on University committees related to technology, risk, and academic initiatives.
\n * Communicate network strategy, major initiatives, and service impacts clearly to technical and non-technical audiences.
\n * Partner with academic, research, and administrative units to understand requirements and translate them into scalable network solutions.

Other duties as assigned.

Qualifications:

* Bachelor's degree in information technology, Computer Science, or a related field or equivalent professional experience.
\n * Demonstrated experience leading large-scale campus or enterprise networks with high availability requirements.
\n * 10+ years of progressive experience in enterprise network environments, including leadership or management roles. Cisco Enterprise routing and switching
\n * Cisco Certified Network Expert (CCIE) (preferred)
\n * Cisco Certified Network Professional (CCNP) Certification (preferred)
\n * Cisco ACI Experience
\n * Cisco SDA Experience
\n * 10+ years of progressive experience in enterprise network environments, including leadership or management roles. Cisco Enterprise routing and switching
\n * Large-scale Cisco wireless networks
\n * Palo Alto Firewalls
\n * Cisco VPNs
\n * Proven experience in engineering and supporting complex, mission-critical network environments.

Knowledge, Skills, and Abilities:

* Strategic thinker with the ability to translate institutional goals into technical direction.
\n * Strong communicator who can engage executives, faculty, technical staff, and vendors.
\n * Collaborative, service-oriented mindset aligned with the University's mission and values.
\n * Forward-looking approach to technology, risk, and operational maturity.
\n * Data Center Operations
\n * Network Security Fundamentals
\n * Performance Tuning/Monitoring
\n * Accountability & Adaptability
\n * Collaboration and teamwork
\n * Customer Relationship Management
\n * Innovative/creative thinking
\n * Mission/Service orientation
\n * Backup Management Systems
\n * Telecommunications - Video/Voice
\n * Wireless Networking
\n * Network Security Principles
\n * Network operating systems
\n * Equipment configuration, testing, and repair
\n * Knowledge of network protocols
\n * Knowledge of Server operating systems.
\n * Network evaluation using standard tools.
\n * Ability to accurately diagnose problems.
\n * Operate network test equipment
\n * Openness (zest) for learning
\n * Results orientation
\n * Vendor Relationship Management
\n * Oral/written communication
\n * Time Management
\n * Technical Writing
\n * Problem Solving

Licenses/Certifications:

* CCNA Preferred
\n * ITIL certification or achieve certification within 6 months of hire

","

Reporting to the Sr. Director of Infrastructure & Operations, the Director of Network Services provides strategic leadership, operational oversi...","Director of Network Services","Full Time",[90],["B","2983450557"],"Work at Creighton University","2 days ago","/jobs/2983450557-director-of-network-services","Omaha, NE, United States","/jobs?keyword=Creighton+University","/jobs?location=Omaha%2C+NE%2C+United+States","/jobs?keyword=Director+of+Network+Services",{"_65":66,"_67":91,"_69":92,"_71":93,"_73":94},"Omaha","Omaha, NE, United States, 68178","NE","68178",["D",1775520000000],"San Jose State University","

Job Summary

The Executive Director of Advancement Operations serves as the university's senior operations strategist for University Advancement, providing visionary leadership and operational oversight for the systems, data, policies and infrastructure that enable effective fundraising and engagement across the institution. Reporting to the Associate Vice President of University Advancement Strategy and Campaigns, the Executive Director leads a portfolio of business functions that includes gift processing and advancement information technology. The incumbent must ensure the integrity, accuracy and strategic use of advancement data and oversee policies and governance structures required for philanthropic success.

The Executive Director establishes the operational core for comprehensive fundraising and engagement efforts, including the university's multi-year comprehensive campaign. As a strategic and hands-on leader, this position builds, strengthens and modernizes advancement operations, including CRM optimization, robust data governance frameworks, cross-system integrations and efficient and compliant gift processing practices. The Executive Director collaborates extensively across the division and campus to ensure compliance with CSU, State of California, IRS, CASE, FASB, PCI, institutional requirements and evolving industry best practices. This position supervises managers and individual contributors and builds high-performing teams, ensuring a service-oriented culture that empowers fundraisers and elevates alumni and donor experience.

Key Responsibilities

Provide strategic vision, planning and leadership for all advancement operations departments, ensuring alignment with university goals, fundraising priorities and campaign strategy
Oversee the gift processing and advancement information technology teams, supervising both managers and individual contributors
Develop a multi-year roadmap for advancement operations, including CRM optimization, data quality improvements, business intelligence expansion and process innovation
Serve as a key advisor to the Associate Vice President for Strategy and Campaigns, the Chief Operating Officer for the Tower Foundation of San Jose State University and the Vice President of University Advancement/CEO of the Tower Foundation on operational strategy, prospect pipeline, gift administration, compliance and data governance
Cultivate a service-oriented, partnership-driven culture across functional teams
Closely oversee the Gift Processing team to ensure systems, processes and workflows reflect best-practice operational standards
Oversee accurate, timely and compliant processing and receipting of all charitable contributions to the Tower Foundation
Ensure policies and procedures follow IRS regulations, FASB/GAAP, CASE standards, CSU and auxiliary regulations, PCI compliance and audit requirements
Develop and maintain the university's gift acceptance, counting and agreement governance standards and policies in partnership with the Tower Foundation and campus leadership
Ensure comprehensive audit readiness and collaborate on internal and external audits
Oversee biographical and demographic data integrity for alumni, donors and prospects
Direct the Advancement IT team responsible for CRM administration, systems integrations, user support, platform optimization and reporting
Lead advancement-wide data governance standards, including stewardship of constituent data, system permissions, data lifecycle management and data quality frameworks
Oversee CRM projects, enhancements, maintenance, and user adoption strategies
Ensure integration and interoperability across digital engagement platforms, online giving, websites, event systems, email platforms and campus IT infrastructure
Implement reporting and analytics solutions to support fundraisers, leadership, colleges/units and campaign operations
Partner with campus IT and external vendors to manage system security, compliance and upgrades

Knowledge, Skills & Abilities

Demonstrated ability to lead complex operational teams within a higher education advancement or nonprofit environment
Strong strategic planning, organizational design and change management skills
Ability to build trust, lead through complexity and influence across an organization
Commitment to service excellence, team development and cross-unit collaboration
Expert knowledge of advancement CRMs (e.g., Salesforce, Slate, Blackbaud CRM, Ellucian, Affinaquest or similar) and related platforms
Advanced understanding of systems integration, data governance, database administration and reporting/analytics tools
Demonstrated success leading CRM implementation, optimization or multi-phase system rollouts
Strong understanding of prospect research and management methodologies, portfolio analytics and fundraising intelligence
Deep knowledge of IRS charitable regulations, CASE Reporting Standards, FASB/GAAP principles and gift acceptance/processing best practices
Familiarity with CSU or public higher education policies and auxiliary organization requirements
Knowledge of PCI compliance, records retention, confidentiality regulations (FERPA) and audit processes
Excellent oral and written communication, presentation, and negotiation skills
Ability to work effectively with fundraisers, academic leaders, IT professionals, campus administrators and foundation staff
Ability to thrive in a fast-paced, change-oriented environment with competing priorities
Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

Bachelor's Degree or equivalent years of experience
Five to seven years of progressively responsible leadership experience in advancement services, development operations, higher education administration or a related field
Experience supervising professional staff and building teams
Experience with CRM systems administration, data governance or gift administration in a complex organizational environment

Preferred Qualifications

Master's Degree
Experience working in the California State University system, another large public higher education system or a public university foundation environment
Direct experience with major CRM implementations or multi-phase optimization projects
Experience building or transforming gift processing operations or prospect management frameworks
Experience with comprehensive campaign operations, campaign counting standards and campaign reporting systems
Experience working in an auxiliary or foundation partnership model

Compensation

Classification: Administrator III
Anticipated Hiring: $14,167 - $15,238/month ($170,004 - $182,856 annually)
CSU Salary Range: $6,891/month - $22,119/month

The final hiring salary will be commensurate with experience.

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

Resume
Letter of Interest

All applicants must apply within the specified application period: December 8, 2025 through January 4, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

","

The Senior Director will play a critical role in enabling the university’s expansion to hybrid sites and integrating acquired technology platforms while ensuring infrastructure is scalable, resilient, secure, and future-ready. The role emphasizes proactive, data-driven, and business-oriented leadership, leveraging industry best practices, ITIL frameworks, agile methodologies, and continuous improvement principles. This leader will balance solidifying operational fundamentals with driving innovation, AI-driven automation, and advanced analytics to optimize performance, reduce risk, and elevate team maturity. The role is also required to build and sustain a high-performing team aligned with Excelsior University’s mission, values, and culture.

The ideal candidate will possess substantial hands-on experience leading infrastructure integration during mergers, acquisitions, and partnerships. This includes planning and executing the seamless integration/consolidation of IT systems, networks, data centers, cloud environments, and security frameworks while minimizing operational disruption. The candidate must demonstrate a proven ability to assess the technical landscape of involved entities, identify integration risks, develop comprehensive roadmaps, and deliver results within established timelines and budgets. Strong change management expertise and the ability to balance speed with operational stability are critical.

This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Key Responsibilities

Strategic Leadership & Vision

Develop and articulate a comprehensive infrastructure strategy aligned with the university’s growth, digital transformation initiatives, and mission-critical priorities.\nLead architecture, design, and implementation of scalable, secure, and resilient infrastructure solutions across campuses, hybrid sites, and cloud environments.\nContinuously evaluate emerging technologies, trends, and vendors, with a focus on leveraging AI, machine learning, and automation to optimize operations and service delivery.\nDevelop long-term infrastructure roadmaps, including budgeting, resource planning, and risk management.\nDrive transformative change through proactive planning, measurable outcomes, and continuous improvement.\nCloud Transformation & Hybrid Environments

Accelerate and optimize the university’s cloud adoption strategy (IaaS, PaaS, SaaS), integrating on-premise and cloud resources efficiently.\nImplement cloud-native principles, containerization, and serverless architectures where appropriate.\nManage strategic relationships with cloud providers, ensuring alignment with university needs, cost optimization, and security compliance.\nNetwork & Connectivity

Oversee the design, implementation, and management of secure, high-performance networks supporting all campuses, hybrid sites, and remote users.\nImplement software-defined networking (SDN), network virtualization, and other advanced networking practices to optimize connectivity, performance, and scalability.\nEnsure robust LAN/WAN, Wi-Fi, and private network performance to support academic and administrative operations.\nData Center & Edge Computing

Strategically manage and optimize data center footprints, including modernization and consolidation initiatives.\nDevelop and implement edge computing strategies to meet real-time operational and academic technology needs.\nEnsure infrastructure aligns with institutional goals for efficiency, resiliency, and sustainability.\nCybersecurity & Resilience

Collaborate closely with the CISO to embed security into all infrastructure services and operations.\nEnsure disaster recovery, business continuity, and high availability strategies are robust and operationally effective.\nLeverage AI and predictive analytics for threat detection, risk mitigation, and proactive incident prevention.\nOperational Excellence, Automation & AI Innovation

Drive operational efficiency through Infrastructure as Code (IaC), orchestration, AI-driven operations (AIOps), and predictive analytics.\nEstablish and monitor KPIs, SLAs, and performance trends to ensure proactive, measurable service management.\nIntroduce innovative solutions that reduce operational toil, accelerate incident resolution, and improve service quality, while maintaining rigorous core operational standards.\nImplement robust monitoring, alerting, and incident response processes grounded in industry best practices.\nTeam Leadership & Development

Build, mentor, and lead a high-performing team of infrastructure architects, engineers, and operations specialists.\nFoster a culture of innovation, continuous learning, and operational rigor.\nManage vendor relationships, contract negotiations, and partnerships with technology providers.\nCollaboration & Stakeholder Management

Partner with other ITS leaders (CIO, CISO, Applications, BI, Help Desk, Web Services) and university stakeholders to align infrastructure services with institutional priorities.\nCommunicate complex technical concepts and strategies clearly to non-technical audiences and executive leadership.\nSupport institutional initiatives by projecting impact, enabling informed decision-making, and ensuring operational readiness.\nQualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree preferred.\nMinimum 10 years of progressive leadership experience in infrastructure, cloud, and operations management.\nDemonstrated success in building high-performing, proactive, and forward-looking teams aligned with institutional mission and culture.\nProven experience in implementing ITIL-based service management, agile practices, and continuous improvement initiatives.\nDeep technical expertise across hybrid/multi-cloud environments, enterprise networking, end-user computing, storage, compute, and application support.\nExperience in leveraging AI, machine learning, or analytics to improve operational efficiency, reliability, and performance.\nTrack record of leading complex technology transformations, including cloud adoption, data center modernization, and network optimization.\nStrong financial management skills, including budgeting, resource planning, and vendor management.\nExceptional communication, influencing, and stakeholder engagement skills.\nExperience in higher education or similarly complex, mission-driven organizations.\nExperience leading technology integration following mergers, acquisitions, or multi-site expansions.\nKnowledge of regulatory and accreditation requirements (FERPA, SOC 2, ISO 27001, GDPR).\nDemonstrated success in leading data-driven operations and infrastructure modernization initiatives.

Key Competencies

Visionary Leadership: Anticipates future needs, develops strategy, and guides infrastructure forward.\nTransformational Change Agent: Drives modernization, operational excellence, and measurable outcomes.\nInnovation & AI Expertise: Applies AI, automation, and analytics to improve infrastructure performance while maintaining operational fundamentals.\nBusiness & Customer Orientation: Aligns technology solutions with institutional priorities, ensuring user impact is positive and measurable.\nData-Driven Decision-Making: Uses metrics, analytics, and trend data to guide strategic and operational decisions.\nCollaboration & Influence: Builds alignment across IT functions and institutional stakeholders.

The hiring salary range for this position is $120,000.00 - $135,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.\nFor further information, please review the Know Your Rights notice from the Department of Labor.\n","Excelsior University is seeking a visionary and results-driven Senior Director of Infrastructure & Operations to lead and transform the university’...","Sr. Director Infrastructure",[128],["B","3039451020"],"Work at Excelsior Collage","10 days ago","/jobs/3039451020-sr-director-infrastructure","Albany, NY, United States","/jobs?keyword=Excelsior+Collage","/jobs?location=Albany%2C+NY%2C+United+States","/jobs?keyword=Sr.+Director+Infrastructure",{"_65":66,"_67":129,"_69":130,"_71":131,"_73":132},"Albany","Albany, NY, United States, 12237","NY","12237",["D",1775368800000],"Excelsior College","Excelsior University is seeking a visionary and results‑driven Senior Director of Infrastructure & Operations to lead and transform the university’s technology foundation during a period of growth and expansion. This executive‑level leader will provide strategic direction and oversight for all infrastructure and operations services, including network and telecom, cloud and hosting environments, end‑user computing and collaboration, enterprise application support (ERP and other systems), and IT operations.

The Senior Director will play a critical role in enabling the university’s expansion to hybrid sites and integrating acquired technology platforms while ensuring infrastructure is scalable, resilient, secure, and future‑ready. The role emphasizes proactive, data‑driven, and business‑oriented leadership, leveraging industry best practices, ITIL frameworks, agile methodologies, and continuous improvement principles. This leader will balance solidifying operational fundamentals with driving innovation, AI‑driven automation, and advanced analytics to optimize performance, reduce risk, and elevate team maturity.

The role is also required to build and sustain a high‑performing team aligned with Excelsior University’s mission, values, and culture.

The ideal candidate will possess substantial hands‑on experience leading infrastructure integration during mergers, acquisitions, and partnerships. This includes planning and executing the seamless integration/consolidation of IT systems, networks, data centers, cloud environments, and security frameworks while minimizing operational disruption. The candidate must demonstrate a proven ability to assess the technical landscape of involved entities, identify integration risks, develop comprehensive roadmaps, and deliver results within established timelines and budgets. Strong change management expertise and the ability to balance speed with operational stability are critical.

This is a full‑time hybrid role with a minimum of two required days at Excelsior’s home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Key Responsibilities\nStrategic Leadership & Vision

Develop and articulate a comprehensive infrastructure strategy aligned with the university’s growth, digital transformation initiatives, and mission‑critical priorities.

Lead architecture, design, and implementation of scalable, secure, and resilient infrastructure solutions across campuses, hybrid sites, and cloud environments.

Continuously evaluate emerging technologies, trends, and vendors, with a focus on leveraging AI, machine learning, and automation to optimize operations and service delivery.

Develop long‐term infrastructure roadmaps, including budgeting, resource planning, and risk management.

Drive transformative change through proactive planning, measurable outcomes, and continuous improvement.

Cloud Transformation & Hybrid Environments

Accelerate and optimize the university’s cloud adoption strategy (IaaS, PaaS, SaaS), integrating on‑premise and cloud resources efficiently.

Implement cloud‑native principles, containerization, and serverless architectures where appropriate.

Manage strategic relationships with cloud providers, ensuring alignment with university needs, cost optimization, and security compliance.

Network & Connectivity

Oversee the design, implementation, and management of secure, high‑performance networks supporting all campuses, hybrid sites, and remote users.

Implement software‑defined networking (SDN), network virtualization, and other advanced networking practices to optimize connectivity, performance, and scalability.

Ensure robust LAN/WAN, Wi‑Fi, and private network performance to support academic and administrative operations.

Data Center & Edge Computing

Strategically manage and optimize data center footprints, including modernization and consolidation initiatives.

Develop and implement edge computing strategies to meet real‑time operational and academic technology needs.

Ensure infrastructure aligns with institutional goals for efficiency, resiliency, and sustainability.

Cybersecurity & Resilience

Collaborate closely with the CISO to embed security into all infrastructure services and operations.

Ensure disaster recovery, business continuity, and high availability strategies are robust and operationally effective.

Leverage AI and predictive analytics for threat detection, risk mitigation, and proactive incident prevention.

Operational Excellence, Automation & AI Innovation

Drive operational efficiency through Infrastructure as Code (IaC), orchestration, AI‑driven operations (AIOps), and predictive analytics.

Establish and monitor KPIs, SLAs, and performance trends to ensure proactive, measurable service management.

Introduce innovative solutions that reduce operational toil, accelerate incident resolution, and improve service quality, while maintaining rigorous core operational standards.

Implement robust monitoring, alerting, and incident response processes grounded in industry best practices.

Team Leadership & Development

Build, mentor, and lead a high‑performing team of infrastructure architects, engineers, and operations specialists.

Foster a culture of innovation, continuous learning, and operational rigor.

Manage vendor relationships, contract negotiations, and partnerships with technology providers.

Collaboration & Stakeholder Management

Partner with other ITS leaders (CIO, CISO, Applications, BI, Help Desk, Web Services) and university stakeholders to align infrastructure services with institutional priorities.

Communicate complex technical concepts and strategies clearly to non‑technical audiences and executive leadership.

Support institutional initiatives by projecting impact, enabling informed decision‑making, and ensuring operational readiness.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree preferred.

Minimum 10 years of progressive leadership experience in infrastructure, cloud, and operations management.

Demonstrated success in building high‑performing, proactive, and forward‑looking teams aligned with institutional mission and culture.

Proven experience in implementing ITIL‑based service management, agile practices, and continuous improvement initiatives.

Deep technical expertise across hybrid/multi‑cloud environments, enterprise networking, end‑user computing, storage, compute, and application support.

Experience in leveraging AI, machine learning, or analytics to improve operational efficiency, reliability, and performance.

Track record of leading complex technology transformations, including cloud adoption, data center modernization, and network optimization.

Strong financial management skills, including budgeting, resource planning, and vendor management.

Exceptional communication, influencing, and stakeholder engagement skills.

Experience in higher education or similarly complex, mission‑driven organizations.

Experience leading technology integration following mergers, acquisitions, or multi‑site expansions.

Knowledge of regulatory and accreditation requirements (FERPA, SOC 2, ISO 27001, GDPR).

Demonstrated success in leading data‑driven operations and infrastructure modernization initiatives.

Key Competencies

Visionary Leadership: Anticipates future needs, develops strategy, and guides infrastructure forward.

Transformational Change Agent: Drives modernization, operational excellence, and measurable outcomes.

Innovation & AI Expertise: Applies AI, automation, and analytics to improve infrastructure performance while maintaining operational fundamentals.

Business & Customer Orientation: Aligns technology solutions with institutional priorities, ensuring user impact is positive and measurable.

Data‑Driven Decision‑Making: Uses metrics, analytics, and trend data to guide strategic and operational decisions.

Collaboration & Influence: Builds alignment across IT functions and institutional stakeholders.

The hiring salary range for this position is $120,000.00 - $135,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Application Information\nIf you have problems with online submission, please call 518-608-8238.

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page.

AA/EOE/ADA\nExcelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.

#J-18808-Ljbffr\n","Excelsior University is seeking a visionary and results‑driven Senior Director of Infrastructure & Operations to lead and transform the university’...",[142],["B","3155754484"],"Work at Excelsior College","/jobs/3155754484-sr-director-infrastructure","/jobs?keyword=Excelsior+College",{"_65":66,"_67":129,"_69":124,"_71":131},211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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