Sarasota County Government is hiring: Customer Service Representative II - Libra

Customer Service Implements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy. Assists customers regarding library services, resources, and programs for the assigned unit as well as the library system and technology. Provides directional and reference services to assist customers. Communication/Programming/Outreach Planning, presentation, and evaluation of library sponsored programs. May facilitate the set‑up of program rooms, materials, and equipment for public, library, and county events. Promotes library resources to community groups through public speaking, programming, and displays. Administration Participates in system‑wide, agency and county teams and projects. Attends cash management training and participates in all aspects of the libraries cash management procedures. May order supplies, receive and check‑in periodicals and newspapers. Provides administrative support to the Library Manager. Staff Development Participates in cross training in other sections and aids in cross training in their section. Provides opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills. Trains, directs, and supervises volunteers as needed. Encourages volunteers to use individual talents to creatively address tasks. Work Hours Monday: 8 a.m. – 6 p.m. Tuesday–Thursday: 8 a.m. – 8 p.m. Friday and Saturday: 8 a.m. – 5 p.m. Required to work 1–2 Saturdays a month and one evening shift a week from 11:30 a.m. – 8 p.m. Currently closed on Sundays; future rotation of Sundays may be required. Work schedules may vary due to split shifts, rotations, on‑call, emergencies, etc. About You Minimum Qualifications: A High School Diploma or equivalent education and experience in public contact customer service work and proficiency in computer related to public response. One year of college may substitute for one year of experience. Preferred Qualifications: Customer service experience working in libraries or similar settings. Physical Demands: Must occasionally lift and/or move up to 50 pounds. Subject to Passing Substance Screening: This position is subject to passing a pre‑employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years. About Everything Else Pay: Starting pay is $15.50/hour. Pay is negotiable, up to $18.50/hour, for candidates with library experience. #J-18808-Ljbffr