Account Manager - New York, NY
Blackbird, New York, NY, United States
Account Manager
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird. This is an in-person sales opportunity, meeting with restaurant clients. Candidates must live local to New York City, relocation not provided. Responsibilities Build processes and standardize best-practices within restaurant success Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners Track restaurant KPI and OKR to understand their success, issues, or opportunities Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings Be a champion of Blackbird's mission, brand, and product Minimum qualifications 2+ years of experience in customer-facing Account Management roles, preferably in a technology-enabled industry Restaurant, hospitality, or tech experience with an industry disrupting product Track record of going above and beyond to deliver magic for customers and partners by leading with empathy Ability to take initiative, build rapport, and solve problems quickly Preferred qualifications You're relentlessly optimistic about the future and determined to get there. You can pivot on the fly. You're not looking for a boring job. You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn't scare you. You are a highly organized, detail-oriented and process-driven You are an excellent, and efficient, communicator You have worked in restaurant or hospitality industries, or have a deep passion for the local restaurant scene and F&B culture Interest in serving up a game-changing loyalty platform for the best restaurant Pay Transparency Notice & Benefits Depending on your work location and experience the target annual salary for this position can range from: $80,000 - $130,000 OTE USD. This range does not include the equity component of the overall compensation package. Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks subject to applicable taxes and based on eligibility. Commitment to Equal Opportunity Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird. This is an in-person sales opportunity, meeting with restaurant clients. Candidates must live local to New York City, relocation not provided. Responsibilities Build processes and standardize best-practices within restaurant success Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners Track restaurant KPI and OKR to understand their success, issues, or opportunities Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings Be a champion of Blackbird's mission, brand, and product Minimum qualifications 2+ years of experience in customer-facing Account Management roles, preferably in a technology-enabled industry Restaurant, hospitality, or tech experience with an industry disrupting product Track record of going above and beyond to deliver magic for customers and partners by leading with empathy Ability to take initiative, build rapport, and solve problems quickly Preferred qualifications You're relentlessly optimistic about the future and determined to get there. You can pivot on the fly. You're not looking for a boring job. You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn't scare you. You are a highly organized, detail-oriented and process-driven You are an excellent, and efficient, communicator You have worked in restaurant or hospitality industries, or have a deep passion for the local restaurant scene and F&B culture Interest in serving up a game-changing loyalty platform for the best restaurant Pay Transparency Notice & Benefits Depending on your work location and experience the target annual salary for this position can range from: $80,000 - $130,000 OTE USD. This range does not include the equity component of the overall compensation package. Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks subject to applicable taxes and based on eligibility. Commitment to Equal Opportunity Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.