Futures Client Relationship Manager
Morgan Stanley, Chicago, IL, United States
Futures Transaction Services Representative
This position utilizes excellent customer service and problem solving skills to confidently provide information and education to our customers in a timely, efficient, professional manner; provides clear and accurate responses to customer questions primarily through inbound phone calls; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company's products and services. Support Futures clients in the way of futures transactions services, platform education, trade placement, updating expiring positions, margin and risk-related inquiries, buying power and balances reviews, and trade inquiries. Provide timely, accurate, and informative answers via phone calls to clients and internal partners Assist clients with futures options order execution, margin treatment, and risk related inquiries Provides updates regarding expiring positions and margin calls Work in tandem with the Futures Risk Team to address client issues, requests for information, or any regulatory requirements Provide operational support in the way of account opening and information gathering Effectively communicate ETRADE (ET) policies and procedures, as well as industry regulations, as they relate to various client scenarios Manage daily volume of inbound calls and inquiries submitted via Teams channels Registrations (required for role): Series 3, Ability to obtain Mass Registration Minimum Years of Experience: 2 years of customer-facing, futures-focused brokerage experience with significant acumen regarding the trading of futures and futures options, margin treatment, and risk management Bachelor's Degree preferred Thorough understanding of the securities industry and regulations with a particular emphasis on derivatives trading Understanding of futures execution, trading procedures, and pricing Working knowledge of futures products, margin requirements, and trade processing Proven background in trading-focused role with extensive knowledge of margin treatment and risk management Ability to work independently and utilize decision-making skills to address and resolve client issues Strong work ethic, extraordinary interpersonal skills, and team orientation Heightened sense of ownership and responsibility Strong written and verbal communication skills Attention to detail and strong analytical skills At Morgan Stanley, we raise, manage and allocate capital for our clients helping them reach their goals. We do it in a way that's differentiated and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
This position utilizes excellent customer service and problem solving skills to confidently provide information and education to our customers in a timely, efficient, professional manner; provides clear and accurate responses to customer questions primarily through inbound phone calls; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company's products and services. Support Futures clients in the way of futures transactions services, platform education, trade placement, updating expiring positions, margin and risk-related inquiries, buying power and balances reviews, and trade inquiries. Provide timely, accurate, and informative answers via phone calls to clients and internal partners Assist clients with futures options order execution, margin treatment, and risk related inquiries Provides updates regarding expiring positions and margin calls Work in tandem with the Futures Risk Team to address client issues, requests for information, or any regulatory requirements Provide operational support in the way of account opening and information gathering Effectively communicate ETRADE (ET) policies and procedures, as well as industry regulations, as they relate to various client scenarios Manage daily volume of inbound calls and inquiries submitted via Teams channels Registrations (required for role): Series 3, Ability to obtain Mass Registration Minimum Years of Experience: 2 years of customer-facing, futures-focused brokerage experience with significant acumen regarding the trading of futures and futures options, margin treatment, and risk management Bachelor's Degree preferred Thorough understanding of the securities industry and regulations with a particular emphasis on derivatives trading Understanding of futures execution, trading procedures, and pricing Working knowledge of futures products, margin requirements, and trade processing Proven background in trading-focused role with extensive knowledge of margin treatment and risk management Ability to work independently and utilize decision-making skills to address and resolve client issues Strong work ethic, extraordinary interpersonal skills, and team orientation Heightened sense of ownership and responsibility Strong written and verbal communication skills Attention to detail and strong analytical skills At Morgan Stanley, we raise, manage and allocate capital for our clients helping them reach their goals. We do it in a way that's differentiated and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.