Customer Service Representative

Illinois Tool Works - 850 Steam Plant Road - Responsibilities: Relationship management of assigned key accounts.; Service customers seeking assistance with multiple issues such as returns, replacements, refunds, delivery status and backorder inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.; Handle requests for expedites, exceptions, substitutions, allocations orders, and/or special problems.; Evaluate, monitor, and escalate any potential production outages that may impact customers to Management with recommendations.; Interact and coordinate with various departments to ensure on-time deliveries to customers.