Account Manager
Royal Lahaina Resort, New York, NY, United States
Sales Manager
The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities include managing the group process once contracts are signed through to post-departure, confirming reservations as requested during the work week, managing the VIP process for the hotel, managing all aspects of the rental of the board room, soliciting area churches for social bookings, developing relationships with local fire department; police precincts; churches; event spaces, managing the relationship with some of the local Missions and Embassies, securing show rooms each day and performing pre-inspection to ensure that rooms are flawless, conducting site tours as requested, executing prospecting and research projects as requested, communicating accurate information on arriving and in-house groups to hotel team members, ensuring that group payments and rooming lists are on schedule, preparing invoices for each group, reconciling crew commission invoices each month, reconciling group folios once the group checks out, managing relationships with local corporate clients, preparing PowerPoint presentations as needed by the sales team, ensuring accurate information and updates are maintained in the Sales System, performing monthly audit of the GRC vs the sales folders, adhering to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., performing other tasks as needed or directed to ensure effective hotel operation. Providing exceptional customer service and building successful relationships includes driving customer loyalty by delivering service excellence throughout each customer experience, partnering with Operations in providing a customer experience that exceeds the customer's expectations, interacting with guests to obtain feedback on product quality and service levels, building and strengthening relationships with existing and new customers to encourage future bookings, managing and developing relationships with key internal and external stakeholders. Supervisory responsibilities include no direct reports. Qualifications include being skilled in Microsoft Word, Excel, and PowerPoint, possessing excellent written and verbal communication skills, ability to read, analyze and interpret general business periodicals, professional journals, and write business correspondence, ability to effectively present information and respond to questions from internal and external customers, ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, ability to define problems, collect data, establish facts, and draw valid conclusions, being a self-starter and motivated, being detail oriented, hands-on team player with strong interpersonal skills, ability to create and deliver high quality experience that meets or exceeds customer's expectations, ability to maintain and grow relationships with customers to build loyalty. Physical demands include sitting, talking, hearing, standing and walking, occasionally lifting and/or moving up to 25 pounds. Education and/or experience include an associate degree from a two-year college or university, minimum of two (2) years hotel customer interaction experience in Operations/Sales/Hospitality required, proficiency in Microsoft Word, Excel, PowerPoint. Work environment includes moderate noise level.
The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities include managing the group process once contracts are signed through to post-departure, confirming reservations as requested during the work week, managing the VIP process for the hotel, managing all aspects of the rental of the board room, soliciting area churches for social bookings, developing relationships with local fire department; police precincts; churches; event spaces, managing the relationship with some of the local Missions and Embassies, securing show rooms each day and performing pre-inspection to ensure that rooms are flawless, conducting site tours as requested, executing prospecting and research projects as requested, communicating accurate information on arriving and in-house groups to hotel team members, ensuring that group payments and rooming lists are on schedule, preparing invoices for each group, reconciling crew commission invoices each month, reconciling group folios once the group checks out, managing relationships with local corporate clients, preparing PowerPoint presentations as needed by the sales team, ensuring accurate information and updates are maintained in the Sales System, performing monthly audit of the GRC vs the sales folders, adhering to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., performing other tasks as needed or directed to ensure effective hotel operation. Providing exceptional customer service and building successful relationships includes driving customer loyalty by delivering service excellence throughout each customer experience, partnering with Operations in providing a customer experience that exceeds the customer's expectations, interacting with guests to obtain feedback on product quality and service levels, building and strengthening relationships with existing and new customers to encourage future bookings, managing and developing relationships with key internal and external stakeholders. Supervisory responsibilities include no direct reports. Qualifications include being skilled in Microsoft Word, Excel, and PowerPoint, possessing excellent written and verbal communication skills, ability to read, analyze and interpret general business periodicals, professional journals, and write business correspondence, ability to effectively present information and respond to questions from internal and external customers, ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, ability to define problems, collect data, establish facts, and draw valid conclusions, being a self-starter and motivated, being detail oriented, hands-on team player with strong interpersonal skills, ability to create and deliver high quality experience that meets or exceeds customer's expectations, ability to maintain and grow relationships with customers to build loyalty. Physical demands include sitting, talking, hearing, standing and walking, occasionally lifting and/or moving up to 25 pounds. Education and/or experience include an associate degree from a two-year college or university, minimum of two (2) years hotel customer interaction experience in Operations/Sales/Hospitality required, proficiency in Microsoft Word, Excel, PowerPoint. Work environment includes moderate noise level.