Be the in-office service contact for assigned groups. Resolves day-to-day servicing inquiries directly with account contact via e-mail and phone for enrollment, billing and claims inquiries. This requires knowledge about benefits for medical, drug and dental lines of business, claims processing knowledge to work with Customer Relations and BlueCard, and enrollment and billing knowledge to work with Membership Services and Finance and Accounting. It requires the ability to think through a complex issue, collaborate with others, and make independent decisions to find a satisfactory resolution to the issue in a short timeframe in order to meet customer expectations. Additionally, the ARS must possess excellent communication skills and a customer focused approach to explain potential complex issues to Employer Group Leaders.
Screen delinquency report monthly and proactively reach out to employers who are past due, or request exceptions when justified. Follow up with actions to avoid negative impact on the group's employees.
Review retroactive transactions and decide whether an exception is warranted. Research claims paid and uncovered any special circumstances which may affect exception decision.
Act as the call center for pre-enrollment activities for special strategic accounts such as EUTF, CVS, Aon Exchange, and other select groups. This requires benefit knowledge for the various lines of business as well as a thorough understanding of member co-pays, co-insurance, maximum out of pocket, deductibles, etc.
Support groups through the group contracting process. Prepare and submit documentation of accepted renewal rates and benefit changes (if applicable) for system updates. Verify that rates and benefits submitted are reflected accurately in HMSA's QNXT system. Coordinate Guide to Benefits and certificate requests. Validate the Summary of Benefits Coverage (SBCs), Benefit Summaries, and Summary of Changes that all accurately reflect what the group contracted for. Ensure that employer group SBCs are sent out timely in accordance with Federal regulations.
Coordinate activities associated with Open Enrollment and the new group on-boarding process as assigned.
Meet assigned goals for customer retention, servicing standards, customer survey and other key performance metrics as defined.
Work in collaboration with cross functional team consisting of Strategic Account SAM, ARC, and HPA. This includes contributing to team meetings in strategic account planning, escalating issues appropriately, accepting delegated work from members of the team, and serving as the in-office contact for field-based team members needing assistance while in the field.
Assist in developing and implementing proactive sales and servicing strategies
Back up other ASR team members and account teams.
Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid

","

Be the in-office service contact for assigned groups. Resolves day-to-day servicing inquiries directly with account contact via e-mail...","Sales Support Specialist II","Full Time",[108],["B","3014565251"],"Work at HMSA","21 hours ago","/jobs/3014565251-sales-support-specialist-ii","Honolulu, HI, United States","/jobs?keyword=HMSA","/jobs?location=Honolulu%2C+HI%2C+United+States","/jobs?keyword=Sales+Support+Specialist+II",{"_65":66,"_67":109,"_69":110,"_71":111,"_73":112},"Honolulu","Honolulu, HI, United States, 96814","HI","96814",["D",1775473200000],"24 Seven Talent","Title:

Account Manager Manufacturing\nLocation:

Doraville, GA\nSchedule:

Onsite Mon - Fri\nHours:

8a - 5p, daily\nThis role owns the customer relationship, ensuring retention, expansion, and overall satisfaction while collaborating closely with internal teams to deliver on customer expectations. Must be comfortable working within a manufacturing/production facility.\nKey Responsibilities\nAccount Management & Customer Service\nServe as the main point of contact for assigned customers, managing day-to-day account needs and inquiries.\nHandle order entry, order status updates, and issue resolution promptly to meet or exceed expected response times and customer satisfaction goals.\nProactively manage and prioritize customer concerns, escalating issues when required to ensure timely resolution.\nCoordinate with operations to ensure on-time delivery, product quality, and adherence to customer requirements.\nRespond to customer inquiries in alignment with defined SLAs.\nMaintain accurate and thorough records of customer interactions and activity in the CRM (HubSpot).\nDevelop and maintain exceptional levels of customer satisfaction, driving retention and repeat business.\nSales Growth & Revenue Expansion\nManage inbound and outbound communications (calls, emails) for existing accounts and targeted prospects within the territory or segment.\nIdentify, qualify, and nurture new opportunities within existing accounts and select new targets.\nMaintain accurate CRM records, including opportunity details, contact information, and pipeline stage updates.\nPrepare and send quotes and proposals, follow up consistently, and drive opportunities to close.\nIdentify upsell and cross-sell opportunities based on customer needs, product fit, and business objectives.\nCross-Functional Collaboration\nProvide clear and timely account updates to internal sales leadership regarding new opportunities, risks, and key developments.\nCollaborate closely with sales, engineering, manufacturing, quality, shipping, and other internal teams to ensure seamless customer experiences and aligned messaging.\nWork with Finance on pricing discussions, credit approvals, and commercial terms as needed.\nCapture and communicate customer feedback, trends, and voice-of-customer insights to relevant departments to support continuous improvement.\nSkills & Competencies\nStrong communication, interpersonal, and negotiation skills.\nHigh attention to detail and strong organizational skills.\nAbility to prioritize and manage multiple customer requests and requirements simultaneously.\nAbility to work independently while collaborating effectively as part of a broader team.\nAbility to adapt to changing priorities in a fast-paced environment.\nEffective conflict-resolution and problem-solving capabilities.\nCRM proficiency (HubSpot preferred) and comfort working with digital tools and systems.\nAbility to multitask while maintaining accuracy and follow-through.\nWorking knowledge of manufacturing products and industry trends, or the ability to learn quickly.\nBehavioral Expectations\nMaintain professionalism, empathy, and a customer-first mindset in all interactions.\nDemonstrate ownership and accountability for assigned accounts, deliverables, and outcomes.\nCollaborate proactively with internal stakeholders to ensure a consistent, seamless customer experience.\nContinuously seek ways to add value to customer relationships and support long-term partnerships.

","Title:

Account Manager Manufacturing\nLocation:

Doraville, GA\nSchedule:

Onsite Mon - Fri\nHours:

8a - 5p, daily\nT...","Account Manager",[126],["B","3169863587"],"Work at 24 Seven Talent","/jobs/3169863587-account-manager","Norcross, GA, United States","/jobs?keyword=24+Seven+Talent","/jobs?location=Norcross%2C+GA%2C+United+States","/jobs?keyword=Account+Manager",{"_65":66,"_67":127,"_69":128,"_71":129,"_73":130},"Norcross","Norcross, GA, United States, 30092","GA","30092",["D",1775174400000],"
Title: Account Manager – Manufacturing
Location: Doraville, GA
Schedule: Onsite Mon - Fri
Hours: 8a - 5p, daily

This role owns the customer relationship, ensuring retention, expansion, and overall satisfaction while collaborating closely with internal teams to deliver on customer expectations. Must be comfortable working within a manufacturing/production facility.

Key Responsibilities
Account Management & Customer Service
- Serve as the main point of contact for assigned customers, managing day-to-day account needs and inquiries.
- Handle order entry, order status updates, and issue resolution promptly to meet or exceed expected response times and customer satisfaction goals.
- Proactively manage and prioritize customer concerns, escalating issues when required to ensure timely resolution.
- Coordinate with operations to ensure on-time delivery, product quality, and adherence to customer requirements.
- Respond to customer inquiries in alignment with defined SLAs.
- Maintain accurate and thorough records of customer interactions and activity in the CRM (HubSpot).
- Develop and maintain exceptional levels of customer satisfaction, driving retention and repeat business.
Sales Growth & Revenue Expansion
- Manage inbound and outbound communications (calls, emails) for existing accounts and targeted prospects within the territory or segment.
- Identify, qualify, and nurture new opportunities within existing accounts and select new targets.
- Maintain accurate CRM records, including opportunity details, contact information, and pipeline stage updates.
- Prepare and send quotes and proposals, follow up consistently, and drive opportunities to close.
- Identify upsell and cross-sell opportunities based on customer needs, product fit, and business objectives.
Cross-Functional Collaboration
- Provide clear and timely account updates to internal sales leadership regarding new opportunities, risks, and key developments.
- Collaborate closely with sales, engineering, manufacturing, quality, shipping, and other internal teams to ensure seamless customer experiences and aligned messaging.
- Work with Finance on pricing discussions, credit approvals, and commercial terms as needed.
- Capture and communicate customer feedback, trends, and voice-of-customer insights to relevant departments to support continuous improvement.
Skills & Competencies
- Strong communication, interpersonal, and negotiation skills.
- High attention to detail and strong organizational skills.
- Ability to prioritize and manage multiple customer requests and requirements simultaneously.
- Ability to work independently while collaborating effectively as part of a broader team.
- Ability to adapt to changing priorities in a fast-paced environment.
- Effective conflict-resolution and problem-solving capabilities.
- CRM proficiency (HubSpot preferred) and comfort working with digital tools and systems.
- Ability to multitask while maintaining accuracy and follow-through.
- Working knowledge of manufacturing products and industry trends, or the ability to learn quickly.
Behavioral Expectations
- Maintain professionalism, empathy, and a customer-first mindset in all interactions.
- Demonstrate ownership and accountability for assigned accounts, deliverables, and outcomes.
- Collaborate proactively with internal stakeholders to ensure a consistent, seamless customer experience.
- Continuously seek ways to add value to customer relationships and support long-term partnerships.
","
Title: Account Manager – Manufacturing
Location: Doraville, GA
Schedule: Onsite M...",[140],["B","3062657538"],"3 days ago","/jobs/3062657538-account-manager","Doraville, GA, United States","/jobs?location=Doraville%2C+GA%2C+United+States",{"_65":66,"_67":141,"_69":138,"_71":129},"Doraville",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","
Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.
- Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
- Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.
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Representative, Customer Service II