Senior Account Manager IT Services & Digital Transformation

Account Manager IT Services & Digital Transformation Locations: Atlanta, GA / Houston, TX / Naperville, IL Type: Full-time Experience: 4-8 years (ideal for BA/PM professionals transitioning to client-facing roles) Role Overview Transition your Business Analyst or Project Manager expertise into a dynamic Account Manager position. Manage key client accounts, drive IT services and digital transformation projects to success, and foster long-term relationships by bridging technical delivery with business outcomes. Key Responsibilities Own client accounts: Lead reviews, gather requirements, and align solutions with business objectives. Collaborate with delivery teams: Ensure seamless project execution, mitigate risks, and provide stakeholder updates. Drive growth: Identify upsell opportunities, support contract renewals, and contribute to account expansion strategies. Communicate effectively: Translate technical details into client-friendly insights for QBRs, demos, and presentations. Required Background 4 years as Business Analyst, Project Manager, or Techno-functional Consultant. Proficiency in requirements gathering, Agile/Waterfall methodologies, and tools like Jira, MS Project, ERP/CRM systems. Strong communication skills with a readiness to pivot into account management. Preferred: Exposure to IT services, cloud technologies, or eCommerce.