Customer Service Representative III
State of Mississippi, Jackson, MS, United States
Customer Service Representative III in 25 - HINDS COUNTY, MS | GovernmentJobs.com page has loaded.
State of Mississippi
$28,542.30 - $42,856.00 Annually
Location
25 - HINDS COUNTY, MS
Full-Time
Job Number
9039-0681-20260402HDS
0681 - CHILD PROTECTION SERVICES
Opening Date
04/03/2026
4/10/2026 at 11:59 PM Central Time (US & Canada)
Agency Minimum Salary
$28,542.30
$42,856.26
About the Agency The Mississippi Department of Child Protection Services has a position available within the Division of Human Resources, located at the State Office, to serve as the Call Center Liaison. The Mississippi Department of Child Protection Services (MDCPS) is committed to protecting and nurturing Mississippi's at-risk children and families. MDCPS offers a variety of positions statewide, including social work positions providing case management services and working with potential foster families, supervisor positions providing clinical and administrative support, and agency support positions such as policy development, human resources, information technology, program management, training, and budgeting/finance. Working with MDCPS will give you the chance to make a life-changing difference for Mississippi's most vulnerable children and families. If you have any additional questions, you can contact Touya Harrington of Workforce Development at 601-301-8494 or touya.harrington@mdcps.ms.gov
The Customer Service Representative III is responsible for delivering advanced-level customer service support that requires in-depth knowledge of departmental procedures and processes within a specific functional area. This role handles complex and non-routine customer inquiries, providing accurate information, detailed explanations, and informed guidance based on technical knowledge and experience. This position follows a standard work schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one-hour unpaid lunch period.
Key Responsibilities
Respond to complex customer inquiries via phone, email, or other communication channels
Research, clarify, and resolve non-routine issues independently
Provide detailed explanations of policies, procedures, and technical processes
Escalate issues appropriately when necessary and follow through to resolution
Organize and prioritize daily and weekly work assignments with minimal supervision
Maintain accurate records of customer interactions and resolutions
Identify process improvement opportunities and provide feedback to leadership
Perform other duties as assigned by the Director or Supervisor
What you'll need to be Successful
Professional commitment to and genuine care for clients and the larger profession of child welfare
Ability to triage calls of an emergent or urgent nature
Efficient organizational and time management skills
Strong oral and written communication skills
Positive work ethic and professional demeanor
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State of Mississippi
$28,542.30 - $42,856.00 Annually
Location
25 - HINDS COUNTY, MS
Full-Time
Job Number
9039-0681-20260402HDS
0681 - CHILD PROTECTION SERVICES
Opening Date
04/03/2026
4/10/2026 at 11:59 PM Central Time (US & Canada)
Agency Minimum Salary
$28,542.30
$42,856.26
About the Agency The Mississippi Department of Child Protection Services has a position available within the Division of Human Resources, located at the State Office, to serve as the Call Center Liaison. The Mississippi Department of Child Protection Services (MDCPS) is committed to protecting and nurturing Mississippi's at-risk children and families. MDCPS offers a variety of positions statewide, including social work positions providing case management services and working with potential foster families, supervisor positions providing clinical and administrative support, and agency support positions such as policy development, human resources, information technology, program management, training, and budgeting/finance. Working with MDCPS will give you the chance to make a life-changing difference for Mississippi's most vulnerable children and families. If you have any additional questions, you can contact Touya Harrington of Workforce Development at 601-301-8494 or touya.harrington@mdcps.ms.gov
The Customer Service Representative III is responsible for delivering advanced-level customer service support that requires in-depth knowledge of departmental procedures and processes within a specific functional area. This role handles complex and non-routine customer inquiries, providing accurate information, detailed explanations, and informed guidance based on technical knowledge and experience. This position follows a standard work schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one-hour unpaid lunch period.
Key Responsibilities
Respond to complex customer inquiries via phone, email, or other communication channels
Research, clarify, and resolve non-routine issues independently
Provide detailed explanations of policies, procedures, and technical processes
Escalate issues appropriately when necessary and follow through to resolution
Organize and prioritize daily and weekly work assignments with minimal supervision
Maintain accurate records of customer interactions and resolutions
Identify process improvement opportunities and provide feedback to leadership
Perform other duties as assigned by the Director or Supervisor
What you'll need to be Successful
Professional commitment to and genuine care for clients and the larger profession of child welfare
Ability to triage calls of an emergent or urgent nature
Efficient organizational and time management skills
Strong oral and written communication skills
Positive work ethic and professional demeanor
#J-18808-Ljbffr