Customer Service Representative
The Claros Travels, New York, NY, United States
About the Role
The Claros Travel
is seeking a Customer Service Representative (Remote)
to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is
detail-oriented, service-driven, and passionate about travel , hospitality, and delivering exceptional customer experiences. Key Responsibilities
Respond promptly and professionally to client inquiries via
phone, email, and messaging platforms Assist clients with
luxury and leisure travel bookings , including changes, cancellations, and special requests Provide accurate and timely information regarding
destinations, travel requirements, and agency policies Coordinate reservation details and confirm itineraries to ensure
accuracy and client satisfaction Proactively follow up with clients
before and after their trips
to ensure a positive travel experience Address client questions or concerns with
empathy, professionalism, and a solutions-focused approach Maintain accurate records and update
internal systems and booking platforms
as required Qualifications & Skills
Excellent
verbal and written communication skills Previous
customer service experience
(travel, hospitality, or service-related experience preferred) Strong
organizational skills and attention to detail Comfortable using
technology, booking systems, and digital communication tools Reliable, proactive, and able to
manage multiple client requests efficiently Genuine interest in travel and helping clients plan
memorable experiences What We Offer
100% remote work environment Flexible scheduling options Opportunities for
professional growth within the company Access to
travel perks and industry-related discounts Supportive team culture with
ongoing training and development Apply Today
Interested candidates are encouraged to
apply today
and join our growing remote travel support team.
#J-18808-Ljbffr
The Claros Travel
is seeking a Customer Service Representative (Remote)
to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is
detail-oriented, service-driven, and passionate about travel , hospitality, and delivering exceptional customer experiences. Key Responsibilities
Respond promptly and professionally to client inquiries via
phone, email, and messaging platforms Assist clients with
luxury and leisure travel bookings , including changes, cancellations, and special requests Provide accurate and timely information regarding
destinations, travel requirements, and agency policies Coordinate reservation details and confirm itineraries to ensure
accuracy and client satisfaction Proactively follow up with clients
before and after their trips
to ensure a positive travel experience Address client questions or concerns with
empathy, professionalism, and a solutions-focused approach Maintain accurate records and update
internal systems and booking platforms
as required Qualifications & Skills
Excellent
verbal and written communication skills Previous
customer service experience
(travel, hospitality, or service-related experience preferred) Strong
organizational skills and attention to detail Comfortable using
technology, booking systems, and digital communication tools Reliable, proactive, and able to
manage multiple client requests efficiently Genuine interest in travel and helping clients plan
memorable experiences What We Offer
100% remote work environment Flexible scheduling options Opportunities for
professional growth within the company Access to
travel perks and industry-related discounts Supportive team culture with
ongoing training and development Apply Today
Interested candidates are encouraged to
apply today
and join our growing remote travel support team.
#J-18808-Ljbffr