Business Development Manager, Key Accounts - Northeast Region
Holland America Line Inc, Santa Clarita, CA, United States
One of the best-known names in cruising, Cunard is the world’s leading international premium cruise line, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Cunard is well known for its White Star Service and Trans-Atlantic Crossings.
We’re looking for an experienced sales professional to fill this role. The Business Development Manager, Key Accounts East is responsible for the business development and revenue growth of a defined portfolio of key travel agency accounts and consortia within the Northeast region. The position focuses on driving sales performance, strengthening strategic partnerships, and executing account‑specific growth plans aligned with Cunard’s commercial objectives and Cultural Essentials. The role operates with a high degree of autonomy and partners closely with internal Sales, Marketing, Revenue Management, and Customer Service teams.
Here’s a summary of whatCunardis looking for in its Business Development, Key Accounts.
Responsibilities
Business Development & Revenue Growth
Own and deliver sales performance for assigned key accounts and consortia.
Develop and execute strategic account plans to drive share growth, Grills penetration, and premium itinerary performance.
Identify incremental revenue opportunities and close near‑term business through consultative selling and disciplined follow‑up.
Utilize CRM systems (Salesforce preferred) to manage pipeline, track opportunities, document account activity, and support forecasting and reporting.
Agency Account Management
Serve as primary relationship owner for assigned accounts, acting as the senior point of contact.
Conduct regular business reviews, strategy sessions, and performance tracking.
Act as senior escalation point‑of‑contact for account‑level issues, converting challenges into growth opportunities.
Participate in ship inspections and familiarization sailings, typically occurring on weekends, to support agency engagement and sales development.
Marketing & Commercial Planning
Develop and manage co‑op marketing plans in partnership with Marketing and agency stakeholders.
Oversee execution of campaigns, events, and promotions tied to measurable results.
Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel, to support commercial objectives and account growth.
Communication & Collaboration
Partner cross‑functionally to align sales, marketing, and service execution.
Provide consistent feedback and insights to leadership on market conditions and competitive dynamic.
Budget & Resource Management
Manage assigned budgets responsibly, ensuring alignment to ROI and commercial priorities.
Requirements
Bachelor’s degree required (Business, Marketing, Communications preferred).
Minimum 3 years B2B sales experience.
Preferred 5+ years B2B sales experience within the travel industry.
Strong consultative selling and presentation skills (in‑person and virtual).
Excellent written and verbal communication.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Ability to plan, prioritize, and manage multiple initiatives independently.
Entrepreneurial mindset with strong collaboration skills.
This position is considered Hybrid and follows the Company’s schedule of four days in the office per week (Monday – Thursday). You’ll have the opportunity to work from home on Fridays.
What You Can Expect
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at princess.com/en-us/company-information
Princess is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact careers@carnivla.com.
#J-18808-Ljbffr
We’re looking for an experienced sales professional to fill this role. The Business Development Manager, Key Accounts East is responsible for the business development and revenue growth of a defined portfolio of key travel agency accounts and consortia within the Northeast region. The position focuses on driving sales performance, strengthening strategic partnerships, and executing account‑specific growth plans aligned with Cunard’s commercial objectives and Cultural Essentials. The role operates with a high degree of autonomy and partners closely with internal Sales, Marketing, Revenue Management, and Customer Service teams.
Here’s a summary of whatCunardis looking for in its Business Development, Key Accounts.
Responsibilities
Business Development & Revenue Growth
Own and deliver sales performance for assigned key accounts and consortia.
Develop and execute strategic account plans to drive share growth, Grills penetration, and premium itinerary performance.
Identify incremental revenue opportunities and close near‑term business through consultative selling and disciplined follow‑up.
Utilize CRM systems (Salesforce preferred) to manage pipeline, track opportunities, document account activity, and support forecasting and reporting.
Agency Account Management
Serve as primary relationship owner for assigned accounts, acting as the senior point of contact.
Conduct regular business reviews, strategy sessions, and performance tracking.
Act as senior escalation point‑of‑contact for account‑level issues, converting challenges into growth opportunities.
Participate in ship inspections and familiarization sailings, typically occurring on weekends, to support agency engagement and sales development.
Marketing & Commercial Planning
Develop and manage co‑op marketing plans in partnership with Marketing and agency stakeholders.
Oversee execution of campaigns, events, and promotions tied to measurable results.
Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel, to support commercial objectives and account growth.
Communication & Collaboration
Partner cross‑functionally to align sales, marketing, and service execution.
Provide consistent feedback and insights to leadership on market conditions and competitive dynamic.
Budget & Resource Management
Manage assigned budgets responsibly, ensuring alignment to ROI and commercial priorities.
Requirements
Bachelor’s degree required (Business, Marketing, Communications preferred).
Minimum 3 years B2B sales experience.
Preferred 5+ years B2B sales experience within the travel industry.
Strong consultative selling and presentation skills (in‑person and virtual).
Excellent written and verbal communication.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Ability to plan, prioritize, and manage multiple initiatives independently.
Entrepreneurial mindset with strong collaboration skills.
This position is considered Hybrid and follows the Company’s schedule of four days in the office per week (Monday – Thursday). You’ll have the opportunity to work from home on Fridays.
What You Can Expect
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at princess.com/en-us/company-information
Princess is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact careers@carnivla.com.
#J-18808-Ljbffr