Service Desk Analyst
Kforce Inc, Leawood, KS, United States
Responsibilities
Kforce is looking for a Service Desk Analyst for a fully onsite, contract opportunity with an organization in the Leawood, KS area. The ideal candidate will provide Tier 1 support, assist with password resets, roll out PCs, and perform basic Active Directory tasks. This role requires excellent troubleshooting skills and the ability to communicate effectively with stakeholders at all levels.
Perform password resets and assist users with login issues
Roll out PCs and build machines as needed
Provide basic Active Directory support
Offer Tier 1 support and troubleshoot technical issues
Utilize a ticketing system to manage and resolve support requests
Communicate effectively with stakeholders of all levels to ensure issues are resolved promptly
Ask questions to diagnose problems and provide appropriate solutions
Requirements
Experience with password resets and user login support
Proficiency in rolling out PCs and building machines
Basic knowledge of Active Directory
Previous experience in a Tier 1 support role
Strong troubleshooting skills and the ability to ask the right questions
Familiarity with ticketing systems
Excellent communication skills and the ability to interact with stakeholders at all levels
Availability to work onsite 5 days a week
Preferred Qualifications
Certifications in relevant IT fields
Previous experience in a similar role
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Perform password resets and assist users with login issues
Roll out PCs and build machines as needed
Provide basic Active Directory support
Offer Tier 1 support and troubleshoot technical issues
Utilize a ticketing system to manage and resolve support requests
Communicate effectively with stakeholders of all levels to ensure issues are resolved promptly
Ask questions to diagnose problems and provide appropriate solutions
Requirements
Experience with password resets and user login support
Proficiency in rolling out PCs and building machines
Basic knowledge of Active Directory
Previous experience in a Tier 1 support role
Strong troubleshooting skills and the ability to ask the right questions
Familiarity with ticketing systems
Excellent communication skills and the ability to interact with stakeholders at all levels
Availability to work onsite 5 days a week
Preferred Qualifications
Certifications in relevant IT fields
Previous experience in a similar role
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr