Entry Level IT Specialist
Insight Global, Saint Louis, MO, United States
The Support Desk Specialist will provide first‑level IT support to internal end users in a high‑volume call center environment. This role is heavily focused on identity verification, password resets, account unlocks, and MFA support, with a strong emphasis on customer service and professionalism. Candidates should be comfortable handling frequent inbound calls and documenting all interactions accurately in a ticketing system.
Responsibilities
Provide IT phone support including:
Identity verification
MFA credential registration and updates
Handle an average call volume of ~35 calls per day
Accurately document all support activity in the ticketing system
Follow Level 1 Help Desk documentation and apply troubleshooting steps in real time
Escalate issues as appropriate while maintaining ownership of customer experience
Professional and effective verbal and written communication
Ability to remain calm and composed in a fast‑paced, high‑volume environment
Strong attention to detail (grammar, spelling, punctuation)
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Responsibilities
Provide IT phone support including:
Identity verification
MFA credential registration and updates
Handle an average call volume of ~35 calls per day
Accurately document all support activity in the ticketing system
Follow Level 1 Help Desk documentation and apply troubleshooting steps in real time
Escalate issues as appropriate while maintaining ownership of customer experience
Professional and effective verbal and written communication
Ability to remain calm and composed in a fast‑paced, high‑volume environment
Strong attention to detail (grammar, spelling, punctuation)
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