Express Service Advisor
Lithia & Driveway, Farmington Hills, MI, United States
Dealership L0408 Suburban Nissan of Farmington Hills
Suburban Nissan Farmington Hills - Quick Lane/Service Advisor
Suburban Nissan Farmington Hills is growing, and we’re adding customer‑focused Service Advisors to support our expanding service department. Whether you have prior advisor experience or you’re ready to start a new path in the automotive industry, this is an opportunity to build a career where you partner closely with technicians, help customers understand their vehicle needs, and deliver solutions that make a real difference.
As a Service / Express Advisor, you’ll be the trusted guide for our customers throughout the service process—ensuring clear communication, smooth repairs, and an exceptional experience.
Greet customers and assess vehicle performance concerns or service requests
Write repair orders and develop clear, accurate service estimates
Act as the liaison between customers and technicians, ensuring needs and recommendations are clearly communicated
Partner with technicians to explain inspection results, maintenance, and repair needs in a customer-friendly way
Verify warranty and service contract coverage when applicable
Communicate service updates, completion times, and pricing transparently
Recommend additional maintenance or repairs based on vehicle inspections
Maintain accurate customer and service records in dealership systems
Keep customers informed of service specials and value-added offerings
What We’re Looking For
Previous Service Advisor or Express Advisor experience preferred but not required
Automotive technician experience is a plus
Strong customer service mindset with excellent communication skills
Ability to multitask and stay organized in a fast-paced environment
Basic mechanical understanding and a desire to continue learning
Team-oriented attitude—you enjoy collaborating with technicians and advisors
Valid driver’s license with an acceptable driving record
Why Suburban Nissan Farmington Hills?
Work with a respected global brand known for innovation and reliability
Gain hands‑on experience and industry training
Opportunity to grow within service, parts, or leadership roles
A supportive environment where your contributions matter
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
#J-18808-Ljbffr
As a Service / Express Advisor, you’ll be the trusted guide for our customers throughout the service process—ensuring clear communication, smooth repairs, and an exceptional experience.
Greet customers and assess vehicle performance concerns or service requests
Write repair orders and develop clear, accurate service estimates
Act as the liaison between customers and technicians, ensuring needs and recommendations are clearly communicated
Partner with technicians to explain inspection results, maintenance, and repair needs in a customer-friendly way
Verify warranty and service contract coverage when applicable
Communicate service updates, completion times, and pricing transparently
Recommend additional maintenance or repairs based on vehicle inspections
Maintain accurate customer and service records in dealership systems
Keep customers informed of service specials and value-added offerings
What We’re Looking For
Previous Service Advisor or Express Advisor experience preferred but not required
Automotive technician experience is a plus
Strong customer service mindset with excellent communication skills
Ability to multitask and stay organized in a fast-paced environment
Basic mechanical understanding and a desire to continue learning
Team-oriented attitude—you enjoy collaborating with technicians and advisors
Valid driver’s license with an acceptable driving record
Why Suburban Nissan Farmington Hills?
Work with a respected global brand known for innovation and reliability
Gain hands‑on experience and industry training
Opportunity to grow within service, parts, or leadership roles
A supportive environment where your contributions matter
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
#J-18808-Ljbffr