User Experience (UX) and Accessibility Specialist
Chicago Public Schools, Madison, WI, United States
Posting Date
Apr 3, 2026, 4:25:59 PM
Primary Location Central-42 W. Madison (Marketing)
Estimated Annual Salary Range 71,936.00 - 113,195.00
Position Type Non-Union Position
Overtime Status Exempt
Job Description Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world‑class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student‑centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.
Located within the Office of Teaching and Learning (T&L), the Department of Curriculum, Instruction, and Digital Learning (CIDL) oversees the district's comprehensive Pre‑K through 12th‑grade curriculum and digital ecosystem, Skyline. Skyline includes a wide range of functionality to help support all of the content and instructional needs of every educator and student at Chicago Public Schools (CPS).
Reporting to the Manager, Digital Learning Design and Instructional Gen AI, the UX Specialist enhances the district’s Digital Learning Environment, which is key to supporting digital curriculum and learning materials.
Responsibilities
Provide consistent, effective engagement and support of teachers, students, community members and other end users to develop a deeper understanding of users’ unique needs and inform continuous improvement of role‑specific workflows and the digital learning environment that supports the district’s digital curriculum (e.g., Skyline); Serve as users’ UX champion
Conduct user experience interviews, data collection and testing
Develop use cases and personas through user interviews engaging district stakeholders
Design interfaces for desktop and mobile products, as necessary
Provide regular formal updates, reports and data around programs, projects and initiatives, including those required via normalized project platforms
Review Service Now (SNOW) tickets, stakeholder outreach emails, other user feedback and support requests to inform UX prioritization
Support WCAG (Web Content Accessibility Guidelines) compliance across Skyline teacher‑facing and student‑facing materials
Maintain deep knowledge of accessibility for digital learning materials and collaborate with internal teams and external stakeholders/vendors to support compliance
Other duties as assigned
Qualifications Education Required
Bachelor’s Degree from an accredited college or university
Valid Professional Educator License issued by the Illinois State Board of Education
User Experience certification, preferred
Experience Required
Minimum of five (5) years of experience in educational technology or digital media, including a minimum of three (3) years of professional experience in UX design
Knowledge, Skills & Abilities
Deep expertise in UX design for K‑12 users
Ability to develop a deep understanding of users’ unique needs through formal and informal interactions/data collection and serve as their UX champion
Excellent communication and interpersonal skills
Deep knowledge of effective communication skills and problem‑solving strategies
Evidenced success in collaborating with culturally and educationally‑diverse teams
Knowledge of and commitment to decentralized decision‑making and accountability for results
Ability to effectively communicate with teams to focus resources (both human and financial) toward the achievement of expected results
Ability to facilitate group processes in consensus building, conflict resolution, planning, and decision‑making
Ability to engage end users and design discipline leaders to maximize the value of design and ensure the interests of teachers, students and parents are satisfied
Health & Wellness
Medical Plan Options
Pharmacy
Vision
Behavioral Health & EAP
Employee Wellness Program
Financial Security
Basic Life Insurance
Life and Disability Insurance
Pension Plans
Supplemental Retirement Plans (403(b) and 457(b))
Flexible Spending Accounts (FSAs)
Spot Pet Insurance
Work‑Life Balance
Competitive paid time off policies
Chicago Residency Requirement As a condition of employment with the Chicago Public Schools (CPS), employees are required to establish/maintain Chicago residency: Employees must live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part‑time positions; however, all CPS employees must be residents of Illinois.
Connect with Us Keep in touch to hear about our organization.
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Primary Location Central-42 W. Madison (Marketing)
Estimated Annual Salary Range 71,936.00 - 113,195.00
Position Type Non-Union Position
Overtime Status Exempt
Job Description Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world‑class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student‑centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.
Located within the Office of Teaching and Learning (T&L), the Department of Curriculum, Instruction, and Digital Learning (CIDL) oversees the district's comprehensive Pre‑K through 12th‑grade curriculum and digital ecosystem, Skyline. Skyline includes a wide range of functionality to help support all of the content and instructional needs of every educator and student at Chicago Public Schools (CPS).
Reporting to the Manager, Digital Learning Design and Instructional Gen AI, the UX Specialist enhances the district’s Digital Learning Environment, which is key to supporting digital curriculum and learning materials.
Responsibilities
Provide consistent, effective engagement and support of teachers, students, community members and other end users to develop a deeper understanding of users’ unique needs and inform continuous improvement of role‑specific workflows and the digital learning environment that supports the district’s digital curriculum (e.g., Skyline); Serve as users’ UX champion
Conduct user experience interviews, data collection and testing
Develop use cases and personas through user interviews engaging district stakeholders
Design interfaces for desktop and mobile products, as necessary
Provide regular formal updates, reports and data around programs, projects and initiatives, including those required via normalized project platforms
Review Service Now (SNOW) tickets, stakeholder outreach emails, other user feedback and support requests to inform UX prioritization
Support WCAG (Web Content Accessibility Guidelines) compliance across Skyline teacher‑facing and student‑facing materials
Maintain deep knowledge of accessibility for digital learning materials and collaborate with internal teams and external stakeholders/vendors to support compliance
Other duties as assigned
Qualifications Education Required
Bachelor’s Degree from an accredited college or university
Valid Professional Educator License issued by the Illinois State Board of Education
User Experience certification, preferred
Experience Required
Minimum of five (5) years of experience in educational technology or digital media, including a minimum of three (3) years of professional experience in UX design
Knowledge, Skills & Abilities
Deep expertise in UX design for K‑12 users
Ability to develop a deep understanding of users’ unique needs through formal and informal interactions/data collection and serve as their UX champion
Excellent communication and interpersonal skills
Deep knowledge of effective communication skills and problem‑solving strategies
Evidenced success in collaborating with culturally and educationally‑diverse teams
Knowledge of and commitment to decentralized decision‑making and accountability for results
Ability to effectively communicate with teams to focus resources (both human and financial) toward the achievement of expected results
Ability to facilitate group processes in consensus building, conflict resolution, planning, and decision‑making
Ability to engage end users and design discipline leaders to maximize the value of design and ensure the interests of teachers, students and parents are satisfied
Health & Wellness
Medical Plan Options
Pharmacy
Vision
Behavioral Health & EAP
Employee Wellness Program
Financial Security
Basic Life Insurance
Life and Disability Insurance
Pension Plans
Supplemental Retirement Plans (403(b) and 457(b))
Flexible Spending Accounts (FSAs)
Spot Pet Insurance
Work‑Life Balance
Competitive paid time off policies
Chicago Residency Requirement As a condition of employment with the Chicago Public Schools (CPS), employees are required to establish/maintain Chicago residency: Employees must live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part‑time positions; however, all CPS employees must be residents of Illinois.
Connect with Us Keep in touch to hear about our organization.
#J-18808-Ljbffr