Communications Officer
City of Rowlett, Texas, Rowlett, TX, United States
Description
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Under direct supervision of a Communications Shift Supervisor, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.
Benefits
TMRS participation 2:1 match
10 days of vacation/sick/holiday per year
Longevity Pay
Health/Dental/Vision Insurance
Basic Life/AD&D 2x annual salary
Long- and Short-Term Disability
Deferred Compensation
Employee Assistance Program
Annual Step/Merit Raises
FY2026 Step Pay Plan
Step 1 $51,909.96
Step 2 $55,204.75
Step 3 $58,499.54
Step 4 $61,794.34
Step 5 $65,089.13
Step 6 $68,383.92
Step 7 $71,678.71
Step increases are given annually on the employee's position date. Lateral pay up to Step 3 ($58,499.54) will be considered for those with qualifying experience.
Recruitment Process
Online Application - deadline is 04/30/26 at 11:59pm
Applications will be reviewed as they are submitted.
Criminal Database Check
If your application is selected to advance, candidates will be contacted for more information in order to perform a thorough criminal database check.
CritiCall Testing
CritiCall testing will be scheduled following the criminal database check.
Communications Center Observation
Upon passing the CritiCall testing, candidates will be contacted to schedule a 4-hour observation time of the Rowlett Communications Center.
Personal History Statement
After observing, candidates will be given a Personal History Statement packet to be completed and returned by a specified date.
Interview
Interview will be scheduled after the Communications Manager reviews the Personal History Packet
Final Personal History Statement Review
Performed by hiring Lieutenant and Background Investigator
Psychological Evaluation and Polygraph Testing
Conditional Offer of Employment and Tentative Start Date
Essential Job Functions Answers 911 emergency phones lines and non-emergency lines; obtains necessary information about emergencies or complaints; determines what Fire or Police equipment is needed on the scene; contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data.
Monitors various Police, Fire and City radio frequencies; operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed.
Monitors teletype for severe weather bulletins; broadcasts warnings over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updates and maintains various databases in the CAD system.
Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.
Minimum Requirements High School Diploma or GED required; related experience with computer aided dispatch systems in a public safety position preferred. General knowledge of office procedures such as filing and records maintenance; computer skills in Microsoft Office applications; ability to read, interpret and apply operating manuals and other reference materials. Knowledge of two-way radio, multi-line telephone system, Telecommunications Devices for the Deaf (TDD) phones, 911 equipment, and CAD; ability to successfully pass a simulated dispatch test with an overall score of 80%, and a minimum score of 4004 keystrokes per hour (KPH); speak clearly and concisely; ability to exercise good judgment and make sound decisions under stress; ability to effectively communicate with and elicit information from distraught and irate citizens; ability to coordinate a number of activities at the same time under intense stress.
Other Requirements Valid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.
Must obtain state dispatcher certification within one year of hire as a condition of continued employment. Must attend in-service training, which includes CPR, 40 hours of annual Texas Commission on Law Enforcement (TCOLE) training, and other mandated courses.
Must be able to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays.
Work is performed primarily in a climate-controlled office environment; physical demands are sedentary in nature and include sitting for long periods of time and constant interaction with a computer.
The City of Rowlett is proud to support a healthy work/life balance by offering a 4-day work week, with standard business hours of 7:30 a.m. to 5:30 p.m., depending on departmental schedules.
We offer a comprehensive benefits package that includes vacation, holiday, and sick leave, along with medical, dental, vision, prescription drug coverage, life insurance, AD&D, and long-term disability insurance. To support our employees’ long-term financial goals, the City participates in the Texas Municipal Retirement System (TMRS), featuring a generous 2:1 match. For a more detailed overview of our benefit package, please visit our Benefits Page.
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Benefits
TMRS participation 2:1 match
10 days of vacation/sick/holiday per year
Longevity Pay
Health/Dental/Vision Insurance
Basic Life/AD&D 2x annual salary
Long- and Short-Term Disability
Deferred Compensation
Employee Assistance Program
Annual Step/Merit Raises
FY2026 Step Pay Plan
Step 1 $51,909.96
Step 2 $55,204.75
Step 3 $58,499.54
Step 4 $61,794.34
Step 5 $65,089.13
Step 6 $68,383.92
Step 7 $71,678.71
Step increases are given annually on the employee's position date. Lateral pay up to Step 3 ($58,499.54) will be considered for those with qualifying experience.
Recruitment Process
Online Application - deadline is 04/30/26 at 11:59pm
Applications will be reviewed as they are submitted.
Criminal Database Check
If your application is selected to advance, candidates will be contacted for more information in order to perform a thorough criminal database check.
CritiCall Testing
CritiCall testing will be scheduled following the criminal database check.
Communications Center Observation
Upon passing the CritiCall testing, candidates will be contacted to schedule a 4-hour observation time of the Rowlett Communications Center.
Personal History Statement
After observing, candidates will be given a Personal History Statement packet to be completed and returned by a specified date.
Interview
Interview will be scheduled after the Communications Manager reviews the Personal History Packet
Final Personal History Statement Review
Performed by hiring Lieutenant and Background Investigator
Psychological Evaluation and Polygraph Testing
Conditional Offer of Employment and Tentative Start Date
Essential Job Functions Answers 911 emergency phones lines and non-emergency lines; obtains necessary information about emergencies or complaints; determines what Fire or Police equipment is needed on the scene; contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data.
Monitors various Police, Fire and City radio frequencies; operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed.
Monitors teletype for severe weather bulletins; broadcasts warnings over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updates and maintains various databases in the CAD system.
Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.
Minimum Requirements High School Diploma or GED required; related experience with computer aided dispatch systems in a public safety position preferred. General knowledge of office procedures such as filing and records maintenance; computer skills in Microsoft Office applications; ability to read, interpret and apply operating manuals and other reference materials. Knowledge of two-way radio, multi-line telephone system, Telecommunications Devices for the Deaf (TDD) phones, 911 equipment, and CAD; ability to successfully pass a simulated dispatch test with an overall score of 80%, and a minimum score of 4004 keystrokes per hour (KPH); speak clearly and concisely; ability to exercise good judgment and make sound decisions under stress; ability to effectively communicate with and elicit information from distraught and irate citizens; ability to coordinate a number of activities at the same time under intense stress.
Other Requirements Valid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.
Must obtain state dispatcher certification within one year of hire as a condition of continued employment. Must attend in-service training, which includes CPR, 40 hours of annual Texas Commission on Law Enforcement (TCOLE) training, and other mandated courses.
Must be able to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays.
Work is performed primarily in a climate-controlled office environment; physical demands are sedentary in nature and include sitting for long periods of time and constant interaction with a computer.
The City of Rowlett is proud to support a healthy work/life balance by offering a 4-day work week, with standard business hours of 7:30 a.m. to 5:30 p.m., depending on departmental schedules.
We offer a comprehensive benefits package that includes vacation, holiday, and sick leave, along with medical, dental, vision, prescription drug coverage, life insurance, AD&D, and long-term disability insurance. To support our employees’ long-term financial goals, the City participates in the Texas Municipal Retirement System (TMRS), featuring a generous 2:1 match. For a more detailed overview of our benefit package, please visit our Benefits Page.
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