Customer Service Representative

* Manage end-to-end sales order processing in SAP, ensuring accuracy and timely order fulfilment.* Coordinate outbound deliveries and shipments across multiple warehouses and vendors.* Execute billing processes and prepare shipping/commercial documentation (e.g., invoices, credit notes) to support customer clearance requirements.* Maintain customer master data and support administrative processes such as shipment tracking, trade documentation (e.g., Form E / Form D), and sample arrangements.* Prepare and monitor regular reports, including sales summaries, forecasts, and outbound performance metrics.* Handle customer claims and resolve issues related to delivery discrepancies, damages, or documentation inaccuracies in a timely manner.* 5 - 8 years of relevant experience in customer service, order management, or sales operations* Experience working in a multinational corporation (MNC) environment* Exposure to the automotive or aftermarket industry will be an advantage* Experience in marketing coordination or event management is a plus* Hands-on experience with SAP and/or Salesforce is preferred* Strong organisational and multitasking skills with attention to detail* Good communication and stakeholder management abilities across regional teams* Fluent in English and Chinese (both written and spoken)* Proficiency in additional Asian languages will be an advantage* Proficient in Microsoft Office (Excel, PowerPoint, Word).* Ability to work independently and manage multiple priorities in a fast-paced environment* Strong problem-solving skills with a customer-centric mindset**CAREER OPPORTUNITIES**We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with PHINIA now!Join the PHINIA team and be a part of an industry-leading company in fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition to alternative fuels and hydrogen combustion, we're seeking talents who want to have a positive impact on the future of transportation. Established relationships with global OEMs and a focus on balanced and synergistic exposure among multiple markets, PHINIA is the place to be.” #J-18808-Ljbffr