Customer Service Representative
North Bend Medical Center, Coos Bay, OR, United States
Position:
Customer Service Representative
Location:
Coos Bay, OR
Job Id: 657
# of Openings: 1
North Bend Medical Center
Job Posting
Job Title: Customer Service Representative T1
Reports To: Department Manager
North Bend Medical Center is currently hiring a Customer Service Representative. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100+ providers in a variety of specialties and 400+ employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in people’s lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
We are committed to offering:
Competitive wages
Excellent medical, dental and vision insurance options
Generous paid time off
401k + company contributions
Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Full Job Description Job Focus The Customer Service Representative is responsible for answering patient inbound / outbound calls to positively resolve patient inquiries, to include, but is not limited to insurance balances, patient payments, updating insurance information, updating patient demographics and, when necessary, triaging higher level resolution inquiries with PFS team members. Demonstrates compassion and promotes an overall culture of service excellence in a timely manner so patients can continue to receive the care they need with the least delay. This person is under the supervision of the Patient Financial Services Manager.
Answers phone in a timely manner and in accordance with facility policy
Assist patients with insurance and benefits questions
Contacts insurance company on behalf of the patient, as needed
Answer patient inquiries related to account status, activity, and outstanding charges
Escalates patient financial arrangements to the Patient Financial Services Rep
Triaging calls, connecting, and transferring calls
Provides a pleasant and helpful phone contact for callers
Courteously and efficiently answers all incoming calls
Physical Environment
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at one time
Skills Needed to Be Successful
Maintains compliance with regulations and laws applicable to job
Professional level of communication with video, phone, and email
Ability to effectively prioritize the work to meet deadlines and expectations
Meets the quality and productivity measures as outlined by NBMC
Brings positive energy to work
Uses critical thinking skills
Being present and focused on assigned tasks and eliminates distractions
Being a self-starter
Ability to work independently and within a team atmosphere
Core Talent Essentials
High School diploma or equivalent
6 months previous experience in a healthcare setting preferred
Knowledge of insurance process and terminology preferred
Honors and sets high expectations for patient confidentiality and customer service in accordance with NBMC’s policies and procedures and HIPAA requirements
Advanced level of industry standard electronic medical record content
Must have professional level skills in MS products such as Excel, Word, Power Point.
Proficient application of business/office standard processes and technical applications
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Customer Service Representative
Location:
Coos Bay, OR
Job Id: 657
# of Openings: 1
North Bend Medical Center
Job Posting
Job Title: Customer Service Representative T1
Reports To: Department Manager
North Bend Medical Center is currently hiring a Customer Service Representative. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100+ providers in a variety of specialties and 400+ employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in people’s lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
We are committed to offering:
Competitive wages
Excellent medical, dental and vision insurance options
Generous paid time off
401k + company contributions
Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Full Job Description Job Focus The Customer Service Representative is responsible for answering patient inbound / outbound calls to positively resolve patient inquiries, to include, but is not limited to insurance balances, patient payments, updating insurance information, updating patient demographics and, when necessary, triaging higher level resolution inquiries with PFS team members. Demonstrates compassion and promotes an overall culture of service excellence in a timely manner so patients can continue to receive the care they need with the least delay. This person is under the supervision of the Patient Financial Services Manager.
Answers phone in a timely manner and in accordance with facility policy
Assist patients with insurance and benefits questions
Contacts insurance company on behalf of the patient, as needed
Answer patient inquiries related to account status, activity, and outstanding charges
Escalates patient financial arrangements to the Patient Financial Services Rep
Triaging calls, connecting, and transferring calls
Provides a pleasant and helpful phone contact for callers
Courteously and efficiently answers all incoming calls
Physical Environment
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at one time
Skills Needed to Be Successful
Maintains compliance with regulations and laws applicable to job
Professional level of communication with video, phone, and email
Ability to effectively prioritize the work to meet deadlines and expectations
Meets the quality and productivity measures as outlined by NBMC
Brings positive energy to work
Uses critical thinking skills
Being present and focused on assigned tasks and eliminates distractions
Being a self-starter
Ability to work independently and within a team atmosphere
Core Talent Essentials
High School diploma or equivalent
6 months previous experience in a healthcare setting preferred
Knowledge of insurance process and terminology preferred
Honors and sets high expectations for patient confidentiality and customer service in accordance with NBMC’s policies and procedures and HIPAA requirements
Advanced level of industry standard electronic medical record content
Must have professional level skills in MS products such as Excel, Word, Power Point.
Proficient application of business/office standard processes and technical applications
#J-18808-Ljbffr