NextGen Helpdesk Specialist
Valle del Sol, Phoenix, AZ, United States
About Valle Del Sol
Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement.
Job Description The NextGen Helpdesk Specialist serves as the first point of contact for technical support related to NextGen and other clinical technology tools. This role resolves user access, workflow, hardware, and application issues; supports onboarding and system changes; and helps maintain reliable, secure, and user-centered technology services that enable high-quality, culturally responsive care across Valle del Sol.
Job Qualifications Education
High school diploma or equivalent
Education (Preferred)
Associate’s or bachelor’s degree in information technology, health information technology, computer systems, or a related field.
Experience
Two years of helpdesk, desktop support, application support, or related IT experience.
Experience (Preferred)
Experience supporting healthcare technology, EHR platforms, or clinical operations.
Experience with NextGen or comparable electronic health record systems.
Licensure / Certification (Preferred)
CompTIA A+, HDI Support Center Analyst, or similar technical support certification.
Other Requirements
Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to pass pre- and continued employment screenings successfully.
Benefits
401(k)
401(k) matching
Medical Insurance
Dental Insurance
Vision Insurance
Paid Life Insurance
Paid Disability Insurance
Paid time off
Employee assistance program
Employee discount
Professional development assistance
Referral program
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Valle del Sol is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at VdSHR@valledelsol.com.
The Pay Range For This Role Is: 26 - 30 USD per hour (3877)
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Job Description The NextGen Helpdesk Specialist serves as the first point of contact for technical support related to NextGen and other clinical technology tools. This role resolves user access, workflow, hardware, and application issues; supports onboarding and system changes; and helps maintain reliable, secure, and user-centered technology services that enable high-quality, culturally responsive care across Valle del Sol.
Job Qualifications Education
High school diploma or equivalent
Education (Preferred)
Associate’s or bachelor’s degree in information technology, health information technology, computer systems, or a related field.
Experience
Two years of helpdesk, desktop support, application support, or related IT experience.
Experience (Preferred)
Experience supporting healthcare technology, EHR platforms, or clinical operations.
Experience with NextGen or comparable electronic health record systems.
Licensure / Certification (Preferred)
CompTIA A+, HDI Support Center Analyst, or similar technical support certification.
Other Requirements
Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to pass pre- and continued employment screenings successfully.
Benefits
401(k)
401(k) matching
Medical Insurance
Dental Insurance
Vision Insurance
Paid Life Insurance
Paid Disability Insurance
Paid time off
Employee assistance program
Employee discount
Professional development assistance
Referral program
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Valle del Sol is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at VdSHR@valledelsol.com.
The Pay Range For This Role Is: 26 - 30 USD per hour (3877)
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