Customer Escalations & Process Improvement Specialist

A large technology firm in Austin is seeking a Customer Support Specialist to resolve complex customer escalations and optimize processes. You will be the primary contact for addressing customer concerns, analyzing feedback for root causes, and collaborating with various teams to implement improvements. Ideal candidates have 3 years of ISP experience and strong data analysis skills. This full-time role requires flexible hours, including nights and weekends, offering competitive compensation and benefits. #J-18808-Ljbffr