Supported Employment Specialist
Caritas of Austin, Austin, TX, United States
Job Title: Supported Employment Specialist
Department: Programs
Reports To: Employment Program Manager
FLSA Status: Non-Exempt/Hourly
Position Summary This is a full‑time grant funded position and is contingent upon renewal of the grants. The Supported Employment Specialist is responsible for all aspects of service delivery to individuals referred to the Supported Employment Program (SEP). This includes developing customized employment plans and placing individuals in the most appropriate employment setting. The role serves a vulnerable population who have experienced homelessness; the SES works closely with staff and community agencies to coordinate additional services. In addition to providing employment services, the SES approves individuals for employment‑related financial assistance and performs other duties as assigned. The position requires maintenance of client files with detailed documentation of service delivery.
Essential Duties & Responsibilities Employment Services
Conducts intake & assessment.
Develops structured individual employment and self‑sufficiency service plans, addressing interests, strengths, needs, deficits, and goals toward employment.
Makes job referrals, assists with job applications, and facilitates job placements and upgrades.
Trains clients in effective interviewing skills, resume writing, vocational training, and job coaching.
Provides information on educational opportunities, including vocational and training programs and college courses relevant to client goals.
Collaborates with the Employment team and Case Managers to identify appropriate jobs for clients.
Prepares and submits client assistance check requests for eligible clients.
Conducts employment services follow‑up as required by grants.
Coordinates client services with other Caritas programs and service providers.
Complies with funding source guidelines and requirements.
Maintains interactions with employers and education agencies while recruiting new ones to match clients’ needs.
Accurately enters client information into agency and HMIS database systems.
Maintains client cases with required forms, Employment Service Plans, case notes, and check‑request documentation.
Compiles monthly quarterly reports as requested by the Employment Program Manager.
Responds to individual client concerns with accurate information in a respectful, effective, and timely manner.
Monitors own work to ensure quality.
Financial Assistance
Conducts intake and assessment of clients for employment services.
Maintains files with records of relevant financial assistance, intake, assessment, payments, and other required documents and closes files in a timely manner.
Refers clients to other programs if there is an unmet need.
Completes data entry of financial assistance (e.g., vocational trainings) provided to each client.
Completes other tasks related to financial services (e.g. employment attire and supplies as assigned by supervisor).
Organizational Support Functions
Follows employee policies and procedures.
Complies with timely reporting requirements (e.g., weekly for new clients, monthly for employed clients).
Attends and participates in staff meetings.
Assists with organization planning and training functions.
Complies with administrative procedures, reporting, and record‑keeping policies.
Supports Caritas goals and values.
Performs other duties as assigned by supervisor.
Develops a plan for professional development.
Treats clients, staff, and the public with courtesy and respect.
Qualifications Education
Bachelor’s degree or Master’s Degree from an accredited college or university in Business Administration, Human Resources, Social Work, Psychology, Sociology, Education, or a closely related field in business and/or human services.
Experience
Minimum one year of experience providing career services, people development, and working with diverse populations and clients with barriers.
Computer Skills
High degree of familiarity with Microsoft Office Suite and standard office equipment.
Comfortable using client database systems.
Other Requirements
Ability to work collaboratively and independently in a fast‑paced environment.
Dependable transportation.
Salary/Benefits
Base Salary Range: $46,491–$52,885
The final salary offer will be determined in accordance with Caritas of Austin’s salary guidelines based on education and experience.
Employer‑paid health, dental, vision, life, short‑term disability, and long‑term disability insurance.
14 paid holidays per year.
20 days of accrued PTO in year one, increasing to 31 days per year.
Retirement plan with employer match.
Discounted rates on Gold’s Gym and Legal Shield memberships.
Mileage reimbursement.
Monthly phone stipend.
Monthly paid parking for employees who office from the downtown location.
Application Requirement Incomplete applications will not be reviewed or considered. To be considered for this position, applicants must submit all of the following:
A detailed resume outlining relevant experience.
A cover letter tailored to the position.
A list of professional references.
A fully completed application.
Applications missing any of these components will be considered incomplete and will not move forward in the review process.
Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Position Summary This is a full‑time grant funded position and is contingent upon renewal of the grants. The Supported Employment Specialist is responsible for all aspects of service delivery to individuals referred to the Supported Employment Program (SEP). This includes developing customized employment plans and placing individuals in the most appropriate employment setting. The role serves a vulnerable population who have experienced homelessness; the SES works closely with staff and community agencies to coordinate additional services. In addition to providing employment services, the SES approves individuals for employment‑related financial assistance and performs other duties as assigned. The position requires maintenance of client files with detailed documentation of service delivery.
Essential Duties & Responsibilities Employment Services
Conducts intake & assessment.
Develops structured individual employment and self‑sufficiency service plans, addressing interests, strengths, needs, deficits, and goals toward employment.
Makes job referrals, assists with job applications, and facilitates job placements and upgrades.
Trains clients in effective interviewing skills, resume writing, vocational training, and job coaching.
Provides information on educational opportunities, including vocational and training programs and college courses relevant to client goals.
Collaborates with the Employment team and Case Managers to identify appropriate jobs for clients.
Prepares and submits client assistance check requests for eligible clients.
Conducts employment services follow‑up as required by grants.
Coordinates client services with other Caritas programs and service providers.
Complies with funding source guidelines and requirements.
Maintains interactions with employers and education agencies while recruiting new ones to match clients’ needs.
Accurately enters client information into agency and HMIS database systems.
Maintains client cases with required forms, Employment Service Plans, case notes, and check‑request documentation.
Compiles monthly quarterly reports as requested by the Employment Program Manager.
Responds to individual client concerns with accurate information in a respectful, effective, and timely manner.
Monitors own work to ensure quality.
Financial Assistance
Conducts intake and assessment of clients for employment services.
Maintains files with records of relevant financial assistance, intake, assessment, payments, and other required documents and closes files in a timely manner.
Refers clients to other programs if there is an unmet need.
Completes data entry of financial assistance (e.g., vocational trainings) provided to each client.
Completes other tasks related to financial services (e.g. employment attire and supplies as assigned by supervisor).
Organizational Support Functions
Follows employee policies and procedures.
Complies with timely reporting requirements (e.g., weekly for new clients, monthly for employed clients).
Attends and participates in staff meetings.
Assists with organization planning and training functions.
Complies with administrative procedures, reporting, and record‑keeping policies.
Supports Caritas goals and values.
Performs other duties as assigned by supervisor.
Develops a plan for professional development.
Treats clients, staff, and the public with courtesy and respect.
Qualifications Education
Bachelor’s degree or Master’s Degree from an accredited college or university in Business Administration, Human Resources, Social Work, Psychology, Sociology, Education, or a closely related field in business and/or human services.
Experience
Minimum one year of experience providing career services, people development, and working with diverse populations and clients with barriers.
Computer Skills
High degree of familiarity with Microsoft Office Suite and standard office equipment.
Comfortable using client database systems.
Other Requirements
Ability to work collaboratively and independently in a fast‑paced environment.
Dependable transportation.
Salary/Benefits
Base Salary Range: $46,491–$52,885
The final salary offer will be determined in accordance with Caritas of Austin’s salary guidelines based on education and experience.
Employer‑paid health, dental, vision, life, short‑term disability, and long‑term disability insurance.
14 paid holidays per year.
20 days of accrued PTO in year one, increasing to 31 days per year.
Retirement plan with employer match.
Discounted rates on Gold’s Gym and Legal Shield memberships.
Mileage reimbursement.
Monthly phone stipend.
Monthly paid parking for employees who office from the downtown location.
Application Requirement Incomplete applications will not be reviewed or considered. To be considered for this position, applicants must submit all of the following:
A detailed resume outlining relevant experience.
A cover letter tailored to the position.
A list of professional references.
A fully completed application.
Applications missing any of these components will be considered incomplete and will not move forward in the review process.
Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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