Lead Analyst, Marketing, Loyalty and Customer Analytics
Albertsons Companies, Plano, TX, United States
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Marketing, Loyalty and Customer Analytics has an opening for a Lead Analyst, supporting the Customer Analytics group.
Albertsons seeks to offer our 34 million+ weekly customers an easy, exciting, and friendly omni‑channel shopping experience, through personalized and localized digital experiences. Post‑COVID, grocery eCommerce has seen an explosion in demand and Albertsons is at the forefront of that change. Unlike traditional grocery analytics, the online channel opens the door to multiple unique and incremental ways to analyze customer behavior, journey and preferences and align our offerings, both current and future, to best suit our customers. Our department is leading the way!
The Lead Analyst of Omni‑Channel Customer Analytics will be responsible for supporting the Customer Analytics team to meet the rapid growth of our eCommerce and omni‑channel business and to develop analytically informed recommendations for incremental growth. Your role will involve a mix of strategic thought, data analytics, and the ability to generate insights to answer a business question or size an opportunity in collaboration with other team members across multiple business pillars. You will have a background in delivering outstanding analytics and insights and the ability to structure, collect and analyze different data sources across the organization.
This role will act as a lead individual contributor, helping connect eCommerce and omni‑channel data to customer analytics insights, and partnering closely with cross‑functional and offshore teams to drive measurable growth.
To be successful in this role, you need to exhibit strong business acumen, have a strategic thought process, be hands‑on with data tools, and work cross‑functionally with merchandising, owned brands, loyalty, marketing, and products teams. Additionally, a strategic consulting background that offers breadth of experience, ability to support multiple initiatives simultaneously, and present findings to senior leadership is preferred.
The grocery industry is underdeveloped in eCommerce, and this position will help shape the future of grocery eCommerce and establish Albertsons as an industry leader. The position will be based in Plano, Texas, or one of our Division offices.
Main Responsibilities
Drive actionable insights for the Strategy and Analytics team, supporting decisions by key business pillars like Marketing, Loyalty and Digital Shopper Experience, and Omni‑Channel & Customer Analytics.
Develop key strategic hypotheses and understand what data is needed to test these as well as support business function objectives.
Understand data tables, data architecture and work closely with the data engineering team and business owners to determine the best way to extract and present data that supports business insights.
Support and understand test‑and‑learn concepts to unlock value and drive continuous improvement within the customer experience.
Apply statistical concepts to analyze root causes and solutions for potential issues.
Deal with ambiguity, act as a go‑getter, figure things out, and help support business decisions with data.
Interface and drive engagement with a wide variety of internal and external stakeholders.
Communicate insights and recommendations succinctly and in an easy‑to‑understand manner to senior leadership.
Qualified Candidates
Degree in a quantitative field such as Statistics, Mathematics, Applied Analytics, Operations Research; master’s preferred.
Strong proficiency in SQL and a relevant database platform (Snowflake, Teradata, Databricks, etc.)
5‑8 years of working experience in data analysis.
Proficient in using Excel, PowerPoint, and dashboarding tools (PowerBI, etc.) for data manipulation, analysis, and charting.
Hands‑on knowledge of statistics and use of techniques like regressions, clustering, etc. to analyze data.
Knowledge of Python/PySpark.
Ability to frame problems, dive deep into analyzing complex data sets, evaluate implications, and communicate insights.
Change agent with a strong foundation in data and analytics in a retail environment (pricing, digital marketing and supply chain experience is a plus).
Experience in a Marketing, Merchandising or Customer Analytics environment is preferred, including optimization of customer acquisition/retention, churn modeling, etc.
Excellent communication skills with respect to translating business needs into a data analysis approach and translating results back into business terms to communicate to leadership.
Ability to work collaboratively as a member of cross‑functional teams to deliver results.
Result‑oriented with the ability to work efficiently within deadlines.
Highly analytical, strategic, and detail‑oriented, with a commitment to excellence and a passion for understanding the business implications of analytical results.
Proactive, always looking ahead and anticipating consumer & business needs and challenges.
Flexible self‑starter who flourishes in a dynamic environment; must be able to work with minimal direction.
High energy, intellectual curiosity, and passion for problem‑solving and comfort with ambiguity.
Benefits
Competitive wages paid weekly.
Associate discounts.
Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!).
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits.
Leaders invested in your training, career growth and development.
An inclusive work environment with talented colleagues who reflect the communities we serve.
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
#J-18808-Ljbffr
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Marketing, Loyalty and Customer Analytics has an opening for a Lead Analyst, supporting the Customer Analytics group.
Albertsons seeks to offer our 34 million+ weekly customers an easy, exciting, and friendly omni‑channel shopping experience, through personalized and localized digital experiences. Post‑COVID, grocery eCommerce has seen an explosion in demand and Albertsons is at the forefront of that change. Unlike traditional grocery analytics, the online channel opens the door to multiple unique and incremental ways to analyze customer behavior, journey and preferences and align our offerings, both current and future, to best suit our customers. Our department is leading the way!
The Lead Analyst of Omni‑Channel Customer Analytics will be responsible for supporting the Customer Analytics team to meet the rapid growth of our eCommerce and omni‑channel business and to develop analytically informed recommendations for incremental growth. Your role will involve a mix of strategic thought, data analytics, and the ability to generate insights to answer a business question or size an opportunity in collaboration with other team members across multiple business pillars. You will have a background in delivering outstanding analytics and insights and the ability to structure, collect and analyze different data sources across the organization.
This role will act as a lead individual contributor, helping connect eCommerce and omni‑channel data to customer analytics insights, and partnering closely with cross‑functional and offshore teams to drive measurable growth.
To be successful in this role, you need to exhibit strong business acumen, have a strategic thought process, be hands‑on with data tools, and work cross‑functionally with merchandising, owned brands, loyalty, marketing, and products teams. Additionally, a strategic consulting background that offers breadth of experience, ability to support multiple initiatives simultaneously, and present findings to senior leadership is preferred.
The grocery industry is underdeveloped in eCommerce, and this position will help shape the future of grocery eCommerce and establish Albertsons as an industry leader. The position will be based in Plano, Texas, or one of our Division offices.
Main Responsibilities
Drive actionable insights for the Strategy and Analytics team, supporting decisions by key business pillars like Marketing, Loyalty and Digital Shopper Experience, and Omni‑Channel & Customer Analytics.
Develop key strategic hypotheses and understand what data is needed to test these as well as support business function objectives.
Understand data tables, data architecture and work closely with the data engineering team and business owners to determine the best way to extract and present data that supports business insights.
Support and understand test‑and‑learn concepts to unlock value and drive continuous improvement within the customer experience.
Apply statistical concepts to analyze root causes and solutions for potential issues.
Deal with ambiguity, act as a go‑getter, figure things out, and help support business decisions with data.
Interface and drive engagement with a wide variety of internal and external stakeholders.
Communicate insights and recommendations succinctly and in an easy‑to‑understand manner to senior leadership.
Qualified Candidates
Degree in a quantitative field such as Statistics, Mathematics, Applied Analytics, Operations Research; master’s preferred.
Strong proficiency in SQL and a relevant database platform (Snowflake, Teradata, Databricks, etc.)
5‑8 years of working experience in data analysis.
Proficient in using Excel, PowerPoint, and dashboarding tools (PowerBI, etc.) for data manipulation, analysis, and charting.
Hands‑on knowledge of statistics and use of techniques like regressions, clustering, etc. to analyze data.
Knowledge of Python/PySpark.
Ability to frame problems, dive deep into analyzing complex data sets, evaluate implications, and communicate insights.
Change agent with a strong foundation in data and analytics in a retail environment (pricing, digital marketing and supply chain experience is a plus).
Experience in a Marketing, Merchandising or Customer Analytics environment is preferred, including optimization of customer acquisition/retention, churn modeling, etc.
Excellent communication skills with respect to translating business needs into a data analysis approach and translating results back into business terms to communicate to leadership.
Ability to work collaboratively as a member of cross‑functional teams to deliver results.
Result‑oriented with the ability to work efficiently within deadlines.
Highly analytical, strategic, and detail‑oriented, with a commitment to excellence and a passion for understanding the business implications of analytical results.
Proactive, always looking ahead and anticipating consumer & business needs and challenges.
Flexible self‑starter who flourishes in a dynamic environment; must be able to work with minimal direction.
High energy, intellectual curiosity, and passion for problem‑solving and comfort with ambiguity.
Benefits
Competitive wages paid weekly.
Associate discounts.
Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!).
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits.
Leaders invested in your training, career growth and development.
An inclusive work environment with talented colleagues who reflect the communities we serve.
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
#J-18808-Ljbffr