Director of Technology & IT Operations
Offor Health, Inc, Worthington, OH, United States
The Director of Technology & IT Operations leads OFFOR Health’s internal technology function in support of clinical, operational, administrative, and growth priorities across a geographically distributed healthcare services organization. This role is accountable for the performance, reliability, structure, and continuous improvement of technology operations, including internal IT support, business systems, systems integrations, vendor coordination, user support, data and reporting enablement, and technology governance.
This role requires an operationally credible leader who can build team structure, set clear expectations, drive accountability, prioritize work across competing business needs, and ensure that technology services are responsive, scalable, and aligned with company objectives. The Director must operate as the accountable leader of the function, not solely as a technical individual contributor, and must translate business priorities into effective technology support and execution.
This role also owns core internal technology operating controls, including user access administration, device lifecycle management, purchasing and licensing governance, onboarding and offboarding technology processes, and coordination of cybersecurity and technology risk practices with internal leaders and external partners. This role is first and foremost the accountable leader of OFFOR Health’s technology and IT operations function in support of SmileMD growth, service reliability, user support, systems governance, and operational scale.
Essential Leadership Responsibilities
Lead the internal technology and IT operations function with clear accountability for service delivery, team effectiveness, responsiveness, and operational reliability.
Establish and maintain team structure, role clarity, workflows, service expectations, escalation pathways, and manager routines needed to support a growing, distributed organization.
Provide direct leadership to technology team members, including regular 1:1s, coaching, workload oversight, performance management, and professional development.
Build a cohesive, service-oriented technology function that is viewed by the business as accessible, responsive, organized, and accountable.
Ensure team priorities are aligned with company goals, and that work is appropriately prioritized across support needs, systems initiatives, implementation of work, reporting needs, and enterprise projects.
Drive consistent leadership presence, cross‑functional engagement, and proactive communication with stakeholders.
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This role requires an operationally credible leader who can build team structure, set clear expectations, drive accountability, prioritize work across competing business needs, and ensure that technology services are responsive, scalable, and aligned with company objectives. The Director must operate as the accountable leader of the function, not solely as a technical individual contributor, and must translate business priorities into effective technology support and execution.
This role also owns core internal technology operating controls, including user access administration, device lifecycle management, purchasing and licensing governance, onboarding and offboarding technology processes, and coordination of cybersecurity and technology risk practices with internal leaders and external partners. This role is first and foremost the accountable leader of OFFOR Health’s technology and IT operations function in support of SmileMD growth, service reliability, user support, systems governance, and operational scale.
Essential Leadership Responsibilities
Lead the internal technology and IT operations function with clear accountability for service delivery, team effectiveness, responsiveness, and operational reliability.
Establish and maintain team structure, role clarity, workflows, service expectations, escalation pathways, and manager routines needed to support a growing, distributed organization.
Provide direct leadership to technology team members, including regular 1:1s, coaching, workload oversight, performance management, and professional development.
Build a cohesive, service-oriented technology function that is viewed by the business as accessible, responsive, organized, and accountable.
Ensure team priorities are aligned with company goals, and that work is appropriately prioritized across support needs, systems initiatives, implementation of work, reporting needs, and enterprise projects.
Drive consistent leadership presence, cross‑functional engagement, and proactive communication with stakeholders.
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