Customer Service Representative
Arcadia Cold, Jacksonville, FL, United States
Company Overview
At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of cold chain.
We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.
Shift Details 1st Shift (Monday-Friday 8:00 am-4:30 pm)
Position Overview and Purpose This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.
Essential Functions and Basic Duties
Develop and maintain customer relationships in a professional manner
Process hold/release of inventory
Review receipts/outbounds for accuracy
Invoice and verify accounts accurately and in a timely manner
Generate customer reports per customer request as needed
Verify inventory and notify customers of potential shortages
Ensuring electronic transactions are not failing
Coordinate with Operations on special customer requests, expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in an organized and comprehensive way
Perform other duties and special projects as needed
Qualifications
High school diploma or GED required
Excellent verbal and written communication skills
Excellent organizational skills, including ability to multi-task and prioritize workload
Proficient computer skills, including Microsoft Office Suite
Strong sense of urgency and ability to meet deadlines
High level of attention to detail
Willingness to carry out procedures as directed
Understand and follow verbal instruction, written instruction, and company policies
Comfortable working independently or as a team
EEO Statement All qualified Arcadia Cold Storage and Logistics applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.
Shift Details 1st Shift (Monday-Friday 8:00 am-4:30 pm)
Position Overview and Purpose This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.
Essential Functions and Basic Duties
Develop and maintain customer relationships in a professional manner
Process hold/release of inventory
Review receipts/outbounds for accuracy
Invoice and verify accounts accurately and in a timely manner
Generate customer reports per customer request as needed
Verify inventory and notify customers of potential shortages
Ensuring electronic transactions are not failing
Coordinate with Operations on special customer requests, expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in an organized and comprehensive way
Perform other duties and special projects as needed
Qualifications
High school diploma or GED required
Excellent verbal and written communication skills
Excellent organizational skills, including ability to multi-task and prioritize workload
Proficient computer skills, including Microsoft Office Suite
Strong sense of urgency and ability to meet deadlines
High level of attention to detail
Willingness to carry out procedures as directed
Understand and follow verbal instruction, written instruction, and company policies
Comfortable working independently or as a team
EEO Statement All qualified Arcadia Cold Storage and Logistics applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
#J-18808-Ljbffr