Customer Service Representative - Wilkes-Barre
Berkshire Hathaway GUARD Insurance Companies, Wilkes-Barre, PA, United States
Overview
Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.
Good Things You Can Count On.
Hybrid schedule: 2 days remote / 3 in‑office
Predictable hours (no nights, weekends, or holidays)
Competitive pay + generous PTO
Medical, dental & vision starting day one
401(k), tuition reimbursement & longevity bonuses
Responsibilities Are you passionate about helping people, solving problems, and delivering exceptional service?
At
Berkshire Hathaway GUARD , our Customer Service Representatives are the voice of our company. You’ll be the trusted connection between our insureds, agents, and partners—providing clarity, confidence, and outstanding support with every call.
What You’ll Do
Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
Answer questions about our insurance products and services with clarity and professionalism
Take ownership of each interaction, aiming for first‑contact resolution whenever possible
Resolve inquiries or smoothly elevate complex issues to the right team
Accurately document customer interactions and maintain detailed records
Use our systems, tools, and knowledge resources to deliver timely, accurate information
Consistently provide polite, courteous, and empathetic service—even in challenging situations
Share customer feedback to help us continuously improve our service experience
Qualifications
Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
Ability to work in fast-paced environment.
Demonstrate empathy and understanding towards customer concerns.
Proficient use of a computer system and relevant software.
A commitment to delivering exceptional customer service.
Previous call center experience preferred
Pay Rate Starting rate of pay is $19.93 per hour for this position in Wilkes‑Barre, PA.
Ready to be the voice that makes a difference? Apply today and start building a rewarding career as a Customer Service Representative with Berkshire Hathaway GUARD Insurance Companies.
#J-18808-Ljbffr
Good Things You Can Count On.
Hybrid schedule: 2 days remote / 3 in‑office
Predictable hours (no nights, weekends, or holidays)
Competitive pay + generous PTO
Medical, dental & vision starting day one
401(k), tuition reimbursement & longevity bonuses
Responsibilities Are you passionate about helping people, solving problems, and delivering exceptional service?
At
Berkshire Hathaway GUARD , our Customer Service Representatives are the voice of our company. You’ll be the trusted connection between our insureds, agents, and partners—providing clarity, confidence, and outstanding support with every call.
What You’ll Do
Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
Answer questions about our insurance products and services with clarity and professionalism
Take ownership of each interaction, aiming for first‑contact resolution whenever possible
Resolve inquiries or smoothly elevate complex issues to the right team
Accurately document customer interactions and maintain detailed records
Use our systems, tools, and knowledge resources to deliver timely, accurate information
Consistently provide polite, courteous, and empathetic service—even in challenging situations
Share customer feedback to help us continuously improve our service experience
Qualifications
Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
Ability to work in fast-paced environment.
Demonstrate empathy and understanding towards customer concerns.
Proficient use of a computer system and relevant software.
A commitment to delivering exceptional customer service.
Previous call center experience preferred
Pay Rate Starting rate of pay is $19.93 per hour for this position in Wilkes‑Barre, PA.
Ready to be the voice that makes a difference? Apply today and start building a rewarding career as a Customer Service Representative with Berkshire Hathaway GUARD Insurance Companies.
#J-18808-Ljbffr