Call Center Representative
Winning Assistants, New York, NY, United States
Job Title:
Call Center Representative
Job Code:
[JW-BODD]
Position type:
Full-Time
Working Hours:
8:00 AM - 5:00 PM Eastern Daylight Time, Monday - Friday
Salary rate:
$5-$6
Job Responsibilities:
Answer and manage incoming calls in a timely and professional manner
Schedule, reschedule, and confirm patient appointments
Provide general information about services, procedures, and clinic policies
Verify patient insurance coverage and eligibility
Assist with prior authorization requests and follow-ups
Coordinate with internal teams regarding patient needs and documentation
Accurately document all interactions in the system
Handle patient concerns and escalate issues when necessary
Monitor and respond to patient emails, text messages, and voicemails in a timely manner
Maintain confidentiality and comply with HIPAA regulations
Qualifications:
At least 1 year of previous experience in a call center or customer service role preferred
Experience in healthcare, dermatology, or medical office setting is a plus
Familiarity with insurance verification and prior authorization processes is highly preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficiency with CRM systems and basic computer applications
Basic requirements
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Technical requirements
Device:
Reliable laptop or desktop computer.
Internet:
High-speed connection (minimum 10 Mbps).
Audio:
Noise-canceling headset.
Video:
Webcam for virtual meetings.
Workspace:
Quiet, professional environment
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
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Call Center Representative
Job Code:
[JW-BODD]
Position type:
Full-Time
Working Hours:
8:00 AM - 5:00 PM Eastern Daylight Time, Monday - Friday
Salary rate:
$5-$6
Job Responsibilities:
Answer and manage incoming calls in a timely and professional manner
Schedule, reschedule, and confirm patient appointments
Provide general information about services, procedures, and clinic policies
Verify patient insurance coverage and eligibility
Assist with prior authorization requests and follow-ups
Coordinate with internal teams regarding patient needs and documentation
Accurately document all interactions in the system
Handle patient concerns and escalate issues when necessary
Monitor and respond to patient emails, text messages, and voicemails in a timely manner
Maintain confidentiality and comply with HIPAA regulations
Qualifications:
At least 1 year of previous experience in a call center or customer service role preferred
Experience in healthcare, dermatology, or medical office setting is a plus
Familiarity with insurance verification and prior authorization processes is highly preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficiency with CRM systems and basic computer applications
Basic requirements
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Technical requirements
Device:
Reliable laptop or desktop computer.
Internet:
High-speed connection (minimum 10 Mbps).
Audio:
Noise-canceling headset.
Video:
Webcam for virtual meetings.
Workspace:
Quiet, professional environment
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
#J-18808-Ljbffr