Sr. Account Specialist, Consumer & Mortgage
FNBO, Omaha, NE, United States
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job
The Sr. Collector is accountable to make complex outbound calls to customers who have become delinquent. Sr. Collectors are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience. Provide account maintenance and auditing of deposit and recovery account. About This Role
Inbound and outbound calls from/to customers with past due loans, lines of credit and overdrawn deposit accounts to resolve delinquency while adhering to department and regulatory guidelines. Work closely and collaboratively with market personnel to resolve delinquency. Collection, maintenance, charge off, close and skip tracing of depository accounts. Chex systems auditing. Collection, on past due loans and lines of credit. Recovery, on charged off loans, lines and checking accounts. Excellent internal and external customer relationship building skills. Additional Qualifications
The Ideal Candidate for This Role:
Collection experience and/or Customer service of banking products. Strong negotiation, problem solving and conflict resolution skills. Regular and predictable attendance. Detail orientated with strong self editorial and communication skills. Adapt positively in a constantly changing and regulatory driven environment. Ability to work independently and in a small team environment. Working knowledge of Microsoft Office products. Challenge current state processes and identify efficiency gains. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation
Compensation range (base pay): $37,454.00-$59,927.00. This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment
It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you’ll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. Benefits Overview
Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e‑mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260407 Equal Opportunity & Belonging
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants). Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
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The Sr. Collector is accountable to make complex outbound calls to customers who have become delinquent. Sr. Collectors are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience. Provide account maintenance and auditing of deposit and recovery account. About This Role
Inbound and outbound calls from/to customers with past due loans, lines of credit and overdrawn deposit accounts to resolve delinquency while adhering to department and regulatory guidelines. Work closely and collaboratively with market personnel to resolve delinquency. Collection, maintenance, charge off, close and skip tracing of depository accounts. Chex systems auditing. Collection, on past due loans and lines of credit. Recovery, on charged off loans, lines and checking accounts. Excellent internal and external customer relationship building skills. Additional Qualifications
The Ideal Candidate for This Role:
Collection experience and/or Customer service of banking products. Strong negotiation, problem solving and conflict resolution skills. Regular and predictable attendance. Detail orientated with strong self editorial and communication skills. Adapt positively in a constantly changing and regulatory driven environment. Ability to work independently and in a small team environment. Working knowledge of Microsoft Office products. Challenge current state processes and identify efficiency gains. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation
Compensation range (base pay): $37,454.00-$59,927.00. This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment
It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you’ll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. Benefits Overview
Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e‑mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260407 Equal Opportunity & Belonging
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants). Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
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