Bilingual Collections/Customer Service - Hourly Rate + Uncapped Commissions
Cascade Receivables Management, LLC, Phoenix, AZ, United States
Collections/Customer Service - $17 + Uncapped Commissions
We are growing and looking for a few great employees who want to be part of an exciting, fast paced and team-orientated environment.
Hours of Operation Monday through Thursday 7:30am – 4:30pm, Friday 7:30 - 1:30
No evenings & no weekends
Who are we? Founded in 2006, Cascade Receivables Management (“CRM”) is a leading financial services company that provides accounts receivable liquidity solutions to the consumer finance and healthcare industries. In addition to supporting the specialty finance activities of its sister company, Cascade Capital, CRM’s suite of products and services include master servicing, third party collections, and revenue cycle optimization.
Why Join Our Team?
M-F daytime opportunity
Casual dress code
Team oriented work environment with a focus on customer service
Training and one-on-one coaching to prepare you for success
Opportunity to earn monthly commission (uncapped) based on performance
A focus on your success to open the way for greater commissions and future opportunities
Assurance of a compliant and ethical approach focused on positive resolutions instead of negative interactions
Paid holidays and PTO
Medical dental, vision, flexible spending, life, and 401K
Convenient Phoenix location
Our Position The main function of this position is the collection of past due accounts. We are dedicated to using a consumer centered approach focused on finding solutions that are best for the consumer and the company simultaneously.
What will I do as a representative?
Contact consumers to determine an agreeable resolution to help the consumer take care of this obligation. Most of our accounts are for medical services.
Utilize your customer service skills to listen to the consumer and come up with a solution.
Use a dialing system for connecting to outbound calls, receiving inbound calls and making occasional manual calls.
Follow all applicable federal, state and local laws i.e., FDCPA, HIPPA, CFPB, etc.
Insure that all special circumstance accounts i.e., disputed, bankruptcy, etc. are handled appropriately.
Job Qualifications
High School diploma or equivalent
Bilingual (Spanish and English) required
Previous customer service/sales/collections experience
Punctual and reliable
Strong communication and customer service skills
Solid computer skills: familiarity with multiple browsers, multiple tabs, window navigation and Excel
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Hours of Operation Monday through Thursday 7:30am – 4:30pm, Friday 7:30 - 1:30
No evenings & no weekends
Who are we? Founded in 2006, Cascade Receivables Management (“CRM”) is a leading financial services company that provides accounts receivable liquidity solutions to the consumer finance and healthcare industries. In addition to supporting the specialty finance activities of its sister company, Cascade Capital, CRM’s suite of products and services include master servicing, third party collections, and revenue cycle optimization.
Why Join Our Team?
M-F daytime opportunity
Casual dress code
Team oriented work environment with a focus on customer service
Training and one-on-one coaching to prepare you for success
Opportunity to earn monthly commission (uncapped) based on performance
A focus on your success to open the way for greater commissions and future opportunities
Assurance of a compliant and ethical approach focused on positive resolutions instead of negative interactions
Paid holidays and PTO
Medical dental, vision, flexible spending, life, and 401K
Convenient Phoenix location
Our Position The main function of this position is the collection of past due accounts. We are dedicated to using a consumer centered approach focused on finding solutions that are best for the consumer and the company simultaneously.
What will I do as a representative?
Contact consumers to determine an agreeable resolution to help the consumer take care of this obligation. Most of our accounts are for medical services.
Utilize your customer service skills to listen to the consumer and come up with a solution.
Use a dialing system for connecting to outbound calls, receiving inbound calls and making occasional manual calls.
Follow all applicable federal, state and local laws i.e., FDCPA, HIPPA, CFPB, etc.
Insure that all special circumstance accounts i.e., disputed, bankruptcy, etc. are handled appropriately.
Job Qualifications
High School diploma or equivalent
Bilingual (Spanish and English) required
Previous customer service/sales/collections experience
Punctual and reliable
Strong communication and customer service skills
Solid computer skills: familiarity with multiple browsers, multiple tabs, window navigation and Excel
#J-18808-Ljbffr