Customer Service Representative
The Claros Travels, Atlanta, GA, United States
About the Role
The Claros Travel
is seeking a
Customer Service Representative (Remote)
to support clients throughout every stage of their trips journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is
detail-oriented, service-driven, and passionate about trips , hospitality, and delivering exceptional customer experiences.
Key Responsibilities
Respond promptly and professionally to client inquiries via
phone, email, and messaging platforms
Assist clients with
luxury and leisure trips bookings , including changes, cancellations, and special requests
Provide accurate and timely information regarding
destinations
Coordinate reservation details and confirm itineraries to ensure
accuracy and client satisfaction
Proactively follow up with clients
before and after their trips
to ensure a positive travel experience
Address client questions or concerns with
empathy, professionalism, and a solutions-focused approach
Maintain accurate records and update
internal systems and booking platforms
as required
Qualifications & Skills
Excellent
verbal and written communication skills
Previous
customer service experience
(travel, hospitality, or service-related experience preferred)
Strong
organizational skills and attention to detail
Comfortable using
technology, booking systems, and digital communication tools
Reliable, proactive, and able to
manage multiple client requests efficiently
Genuine interest in travel and helping clients plan
memorable experiences
What We Offer
100% remote work environment
Flexible scheduling options
Opportunities for
professional growth within the company
Access to
travel perks and industry-related discounts
Supportive team culture with
ongoing training and development
Apply Today Interested candidates are encouraged to
apply today
and join our growing remote travel support team at
The Claros Travel .
#J-18808-Ljbffr
is seeking a
Customer Service Representative (Remote)
to support clients throughout every stage of their trips journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is
detail-oriented, service-driven, and passionate about trips , hospitality, and delivering exceptional customer experiences.
Key Responsibilities
Respond promptly and professionally to client inquiries via
phone, email, and messaging platforms
Assist clients with
luxury and leisure trips bookings , including changes, cancellations, and special requests
Provide accurate and timely information regarding
destinations
Coordinate reservation details and confirm itineraries to ensure
accuracy and client satisfaction
Proactively follow up with clients
before and after their trips
to ensure a positive travel experience
Address client questions or concerns with
empathy, professionalism, and a solutions-focused approach
Maintain accurate records and update
internal systems and booking platforms
as required
Qualifications & Skills
Excellent
verbal and written communication skills
Previous
customer service experience
(travel, hospitality, or service-related experience preferred)
Strong
organizational skills and attention to detail
Comfortable using
technology, booking systems, and digital communication tools
Reliable, proactive, and able to
manage multiple client requests efficiently
Genuine interest in travel and helping clients plan
memorable experiences
What We Offer
100% remote work environment
Flexible scheduling options
Opportunities for
professional growth within the company
Access to
travel perks and industry-related discounts
Supportive team culture with
ongoing training and development
Apply Today Interested candidates are encouraged to
apply today
and join our growing remote travel support team at
The Claros Travel .
#J-18808-Ljbffr