Director of Operations
Childrens Aba, Newark, NJ, United States
About Children’s Specialized ABA
Children’s Specialized ABA is designed to address the comprehensive needs of children diagnosed with Autism Spectrum Disorder (ASD). By leveraging the expertise of the Children’s Specialized Hospital Autism Center of Excellence, the program aims to expand access to innovative and compassionate care, empowering children diagnosed with autism to thrive. Children’s Specialized ABA offers home-based, community-based, and center-based ABA therapy.
At Children’s Specialized ABA, we envision a future where every child diagnosed with autism has access to innovative and compassionate care, empowering them to thrive and reach their full potential. Our vision is built on four core values:
Inclusivity : We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.
Innovation : We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.
Connection : We actively engage with the health systems and broader community to coordinate services and care for people with Autism.
Quality and Safety : We invest in research and training to provide cutting‑edge, effective, safe, and personalized services tailored to the unique needs of those we serve.
Join Us as a Director of Operations The Director of Operations is responsible for overseeing the daily operational performance of care coordination and center administration functions across the organization. Reporting directly to the Vice President of Operations, this role ensures that frontline operational teams execute efficiently, meet key performance indicators, maintain accurate scheduling and documentation practices, and deliver a high level of customer service to families and staff.
The Director of Operations partners closely with operational leaders, state leadership, and support departments to strengthen workflows, improve accountability, and support timely service delivery across all locations.
What You’ll Do: Operational Team Leadership
Report directly to the Vice President of Operations and support execution of operational priorities across assigned markets and departments.
Oversee Care Coordinators and Center Administrators, ensuring consistent daily operational performance and accountability.
Provide day‑to‑day leadership, coaching, and performance oversight to frontline operational teams.
Ensure care coordination and administrative teams meet established KPIs and departmental expectations.
Performance Management & KPI Oversight
Monitor daily, weekly, and monthly productivity metrics for Care Coordinators and Center Administrators.
Address performance gaps through coaching, accountability measures, and workflow adjustments.
Ensure operational tasks are completed accurately and within expected timelines.
Clinical Records Auditing & Accuracy
Audit CR systems regularly for:
scheduling errors
coding errors
unconverted sessions
authorization utilization
Identify trends, escalate issues when necessary, and ensure corrective action is implemented promptly.
Maintain strong operational data accuracy to support scheduling, billing, and service delivery.
Training & Policy Implementation
Train Center Administrators and Care Coordinators on company policies, procedures, and operational expectations.
Reinforce compliance with internal workflows and service standards.
Support onboarding and continuous development of operational staff.
Operational Efficiency & Process Improvement
Create greater efficiency within the department through use of technology, automation, and workflow improvements.
Identify operational barriers and recommend solutions that improve team productivity and service responsiveness.
Support implementation of new systems and tools that strengthen department performance.
Family & Employee Follow-Up Oversight
Ensure monthly follow‑up communication is completed with families and employees according to company expectations.
Monitor consistency and quality of communication across teams.
Support proactive issue resolution to improve satisfaction and retention.
Staffing Coordination Support
Ensure all new hires are assigned to clients within three business days of completing training.
Monitor assignment timelines and coordinate with clinical and operational teams to reduce delays in service start.
Escalate barriers impacting timely assignment and service initiation.
Quality Assurance & Customer Experience
Review phone recordings regularly for quality assurance, coaching, and training purposes.
Provide direct feedback to staff to improve communication and service delivery.
Ensure staff consistently demonstrate excellent customer service with families, employees, and referral sources.
Other Duties as Assigned
Perform other duties as assigned to support operational priorities, department performance, and organizational needs.
What You’ll Need
Bachelor’s degree required in Business Administration, Healthcare Administration, Operations, Human Services, or related field
Minimum of 2 years of operational leadership experience in healthcare, ABA, behavioral health, or multi‑site service environments with direct supervision of administrative and/or operational teams.
Experience with scheduling systems, service coordination, or healthcare operational workflows
Strong understanding of KPI management, process improvement, and team accountability
Experience auditing operational data and maintaining documentation accuracy
Strong communication, training, and leadership skills
Work Location & Hours: This position operates in a hybrid setting and can be located from any of the following NJ EI Centers: Newark, Voorhees, Jackson, or Clifton. The core hours are 8:30am to 5:00pm.
Why Work With Children’s Specialized ABA? We’re an amazing ABA provider! We take a whole-child, whole-caregiver approach. Our integrated model combines ABA therapy with speech, occupational therapy, and behavioral health support. You’ll be part of a deeply collaborative, mission‑driven team.
Here’s what you can expect:
Up to 29 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure
Comprehensive benefits including FREE medical (for employee, buy‑up for dependent/partner coverage), voluntary dental, vision, short‑term disability, critical illness coverage, and more!
Free 50k life insurance policy.
Free Employee Assistance Program (EAP).
401(k) retirement savings plan
Company discount program – discounts of amusement parks, memberships, cruises, movie tickets, spas, sports ticks and more.
Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $90,000.00 to $115,000.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job‑related qualifications, experience, skills, education, geographic location, and consideration of internal and experience equity.
Children’s Specialized ABA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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At Children’s Specialized ABA, we envision a future where every child diagnosed with autism has access to innovative and compassionate care, empowering them to thrive and reach their full potential. Our vision is built on four core values:
Inclusivity : We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.
Innovation : We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.
Connection : We actively engage with the health systems and broader community to coordinate services and care for people with Autism.
Quality and Safety : We invest in research and training to provide cutting‑edge, effective, safe, and personalized services tailored to the unique needs of those we serve.
Join Us as a Director of Operations The Director of Operations is responsible for overseeing the daily operational performance of care coordination and center administration functions across the organization. Reporting directly to the Vice President of Operations, this role ensures that frontline operational teams execute efficiently, meet key performance indicators, maintain accurate scheduling and documentation practices, and deliver a high level of customer service to families and staff.
The Director of Operations partners closely with operational leaders, state leadership, and support departments to strengthen workflows, improve accountability, and support timely service delivery across all locations.
What You’ll Do: Operational Team Leadership
Report directly to the Vice President of Operations and support execution of operational priorities across assigned markets and departments.
Oversee Care Coordinators and Center Administrators, ensuring consistent daily operational performance and accountability.
Provide day‑to‑day leadership, coaching, and performance oversight to frontline operational teams.
Ensure care coordination and administrative teams meet established KPIs and departmental expectations.
Performance Management & KPI Oversight
Monitor daily, weekly, and monthly productivity metrics for Care Coordinators and Center Administrators.
Address performance gaps through coaching, accountability measures, and workflow adjustments.
Ensure operational tasks are completed accurately and within expected timelines.
Clinical Records Auditing & Accuracy
Audit CR systems regularly for:
scheduling errors
coding errors
unconverted sessions
authorization utilization
Identify trends, escalate issues when necessary, and ensure corrective action is implemented promptly.
Maintain strong operational data accuracy to support scheduling, billing, and service delivery.
Training & Policy Implementation
Train Center Administrators and Care Coordinators on company policies, procedures, and operational expectations.
Reinforce compliance with internal workflows and service standards.
Support onboarding and continuous development of operational staff.
Operational Efficiency & Process Improvement
Create greater efficiency within the department through use of technology, automation, and workflow improvements.
Identify operational barriers and recommend solutions that improve team productivity and service responsiveness.
Support implementation of new systems and tools that strengthen department performance.
Family & Employee Follow-Up Oversight
Ensure monthly follow‑up communication is completed with families and employees according to company expectations.
Monitor consistency and quality of communication across teams.
Support proactive issue resolution to improve satisfaction and retention.
Staffing Coordination Support
Ensure all new hires are assigned to clients within three business days of completing training.
Monitor assignment timelines and coordinate with clinical and operational teams to reduce delays in service start.
Escalate barriers impacting timely assignment and service initiation.
Quality Assurance & Customer Experience
Review phone recordings regularly for quality assurance, coaching, and training purposes.
Provide direct feedback to staff to improve communication and service delivery.
Ensure staff consistently demonstrate excellent customer service with families, employees, and referral sources.
Other Duties as Assigned
Perform other duties as assigned to support operational priorities, department performance, and organizational needs.
What You’ll Need
Bachelor’s degree required in Business Administration, Healthcare Administration, Operations, Human Services, or related field
Minimum of 2 years of operational leadership experience in healthcare, ABA, behavioral health, or multi‑site service environments with direct supervision of administrative and/or operational teams.
Experience with scheduling systems, service coordination, or healthcare operational workflows
Strong understanding of KPI management, process improvement, and team accountability
Experience auditing operational data and maintaining documentation accuracy
Strong communication, training, and leadership skills
Work Location & Hours: This position operates in a hybrid setting and can be located from any of the following NJ EI Centers: Newark, Voorhees, Jackson, or Clifton. The core hours are 8:30am to 5:00pm.
Why Work With Children’s Specialized ABA? We’re an amazing ABA provider! We take a whole-child, whole-caregiver approach. Our integrated model combines ABA therapy with speech, occupational therapy, and behavioral health support. You’ll be part of a deeply collaborative, mission‑driven team.
Here’s what you can expect:
Up to 29 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure
Comprehensive benefits including FREE medical (for employee, buy‑up for dependent/partner coverage), voluntary dental, vision, short‑term disability, critical illness coverage, and more!
Free 50k life insurance policy.
Free Employee Assistance Program (EAP).
401(k) retirement savings plan
Company discount program – discounts of amusement parks, memberships, cruises, movie tickets, spas, sports ticks and more.
Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $90,000.00 to $115,000.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job‑related qualifications, experience, skills, education, geographic location, and consideration of internal and experience equity.
Children’s Specialized ABA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr