Manager Customer Relations
H. T. PROF Group, La Vista, NE, United States
Salary Compensation:
$62,000 - 95,000 per year (Salary commensurate with experience.)
Work Location: On-Site Only (Not remote or hybrid)
Job Type: Direct Hire
Industry: Manufacturing
Company Size: 100-500 million in annual revenue
Keys to Job:
Bachelor's degree in business or related field
Demonstrated customer-service leadership and team management experience
Advanced Excel, Outlook, Teams, and CRM proficiency
Strong data‑driven decision‑making, communication, and problem‑solving skills
Ability to lead in a dynamic environment
Position Overview This leadership position directs a team of customer‑service professionals to deliver outstanding support for order processing, contract management, quoting, and issue resolution. You will drive operational improvements through data analysis, team development, and cross‑functional collaboration while ensuring high service standards. The role starts fully on‑site with hybrid flexibility available after successful performance.
Core Responsibilities
Leading, coaching, and developing a team of 10‑20 customer‑service staff to achieve world‑class service levels and strict adherence to sales and operational procedures.
Monitoring and adjusting staffing to effectively manage call volumes, order throughput, and quote demands while serving as the primary escalation resource for complex customer situations.
Leveraging data analytics and reporting to identify process optimization opportunities and elevate overall service performance.
Partnering with inside sales, operations, and other departments to refine systems, share best practices across regions, and support strategic initiatives.
Overseeing full‑cycle talent management including recruitment, training, performance evaluations, and professional development planning.
Upholding organizational quality, safety, and core‑value standards while participating in occasional travel for customer engagements or industry events (under 5%).
Position Requirements Bachelor's degree in business management or a closely related field required. Proven experience leading customer‑service teams with strong proficiency in Microsoft Excel (advanced formulas including VLOOKUP, COUNTIFS), Outlook, Teams, and CRM platforms. Exceptional analytical, communication, and problem‑solving abilities are mandatory.
Physical Demands and Work Environment Primarily office‑based with regular computer use, occasional standing or walking, and moderate noise from team interactions and phones. Reasonable accommodations available.
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Work Location: On-Site Only (Not remote or hybrid)
Job Type: Direct Hire
Industry: Manufacturing
Company Size: 100-500 million in annual revenue
Keys to Job:
Bachelor's degree in business or related field
Demonstrated customer-service leadership and team management experience
Advanced Excel, Outlook, Teams, and CRM proficiency
Strong data‑driven decision‑making, communication, and problem‑solving skills
Ability to lead in a dynamic environment
Position Overview This leadership position directs a team of customer‑service professionals to deliver outstanding support for order processing, contract management, quoting, and issue resolution. You will drive operational improvements through data analysis, team development, and cross‑functional collaboration while ensuring high service standards. The role starts fully on‑site with hybrid flexibility available after successful performance.
Core Responsibilities
Leading, coaching, and developing a team of 10‑20 customer‑service staff to achieve world‑class service levels and strict adherence to sales and operational procedures.
Monitoring and adjusting staffing to effectively manage call volumes, order throughput, and quote demands while serving as the primary escalation resource for complex customer situations.
Leveraging data analytics and reporting to identify process optimization opportunities and elevate overall service performance.
Partnering with inside sales, operations, and other departments to refine systems, share best practices across regions, and support strategic initiatives.
Overseeing full‑cycle talent management including recruitment, training, performance evaluations, and professional development planning.
Upholding organizational quality, safety, and core‑value standards while participating in occasional travel for customer engagements or industry events (under 5%).
Position Requirements Bachelor's degree in business management or a closely related field required. Proven experience leading customer‑service teams with strong proficiency in Microsoft Excel (advanced formulas including VLOOKUP, COUNTIFS), Outlook, Teams, and CRM platforms. Exceptional analytical, communication, and problem‑solving abilities are mandatory.
Physical Demands and Work Environment Primarily office‑based with regular computer use, occasional standing or walking, and moderate noise from team interactions and phones. Reasonable accommodations available.
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