Lead Server
Savara Hospitality Inc, Richmond, VA, United States
Job Summary
The Lead Server is responsible for overseeing the restaurant operations, ensuring a high standard of guest experience, and managing both front-of-house and basic kitchen operations. This role combines hands-on service, light food preparation, guest interaction, and supervisory duties. The position requires strong organizational, interpersonal, and leadership skills, as well as the ability to maintain a clean, safe, and welcoming environment.
Duties/Responsibilities
Set up, restock, and maintain cleanliness of the breakfast area.
Serve breakfast and beverages to guests, ensuring friendly and professional service.
Prepare simple food items and beverages.
Handle transactions using the POS system.
Supervise and support waitstaff and kitchen assistants during restaurant hours.
Manage guest reservations and oversee the flow of service.
Address guest requests and resolve complaints diplomatically.
Conduct daily inspections to ensure compliance with health, safety, and sanitation standards.
Follow all alcohol service procedures
Assist with training and supervising front-of-house staff.
Follow standard operating procedures (SOPs).
Coordinate with kitchen and event staff for special functions or banquets.
Perform inventory checks and ensure sufficient supplies for service.
Sanitize all cleaning tools and maintain equipment at the end of each shift.
Assist other departments as needed to ensure optimal guest service.
Perform other duties as assigned.
Required Skills/Abilities
Strong supervisory skills.
Excellent interpersonal and customer service abilities.
Good organizational skills and attention to detail.
Ability to follow recipes and culinary procedures.
Familiarity with food handling, safety, and sanitation guidelines.
Ability to function well in a fast-paced, sometimes stressful environment.
Proficiency with POS and scheduling systems.
Good analytical and problem-solving skills.
Willingness to work long hours, irregular shifts, weekends, and holidays.
Education and Experience
High school diploma or equivalent.
Previous Food and Beverage service experience preferred
Experience in guest-facing roles and basic food preparation.
Physical Requirements
Able to stand for prolonged periods
Able to climb stairs
Able to walk kitchen and service public areas
Able to twist, bend, reach and pull
Able to lift up to 50 pounds
Competitive Compensation and Benefits including health, vision, and dental insurance, as well as 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays.
EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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Duties/Responsibilities
Set up, restock, and maintain cleanliness of the breakfast area.
Serve breakfast and beverages to guests, ensuring friendly and professional service.
Prepare simple food items and beverages.
Handle transactions using the POS system.
Supervise and support waitstaff and kitchen assistants during restaurant hours.
Manage guest reservations and oversee the flow of service.
Address guest requests and resolve complaints diplomatically.
Conduct daily inspections to ensure compliance with health, safety, and sanitation standards.
Follow all alcohol service procedures
Assist with training and supervising front-of-house staff.
Follow standard operating procedures (SOPs).
Coordinate with kitchen and event staff for special functions or banquets.
Perform inventory checks and ensure sufficient supplies for service.
Sanitize all cleaning tools and maintain equipment at the end of each shift.
Assist other departments as needed to ensure optimal guest service.
Perform other duties as assigned.
Required Skills/Abilities
Strong supervisory skills.
Excellent interpersonal and customer service abilities.
Good organizational skills and attention to detail.
Ability to follow recipes and culinary procedures.
Familiarity with food handling, safety, and sanitation guidelines.
Ability to function well in a fast-paced, sometimes stressful environment.
Proficiency with POS and scheduling systems.
Good analytical and problem-solving skills.
Willingness to work long hours, irregular shifts, weekends, and holidays.
Education and Experience
High school diploma or equivalent.
Previous Food and Beverage service experience preferred
Experience in guest-facing roles and basic food preparation.
Physical Requirements
Able to stand for prolonged periods
Able to climb stairs
Able to walk kitchen and service public areas
Able to twist, bend, reach and pull
Able to lift up to 50 pounds
Competitive Compensation and Benefits including health, vision, and dental insurance, as well as 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays.
EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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