Engagement Lead, Executive Resolution – CX & Operations

A leading automotive company is seeking an Assistant Engagement Lead for their Executive Resolution Team in Warren, Michigan. This role involves overseeing the daily operations of the contact center, ensuring high-quality customer service for Chevrolet, Buick & GMC owners. You will track performance metrics, manage team leaders, and foster relationships with various departments to enhance customer satisfaction. Ideal candidates should have experience with performance reviews, training assessment, and data preparation for decision-making. #J-18808-Ljbffr