Digital Product Manager
Quest Diagnostics Incorporated, Schaumburg, IL, United States
Overview
The Digital Product Manager, Interoperability Interface Solutions, is the owner of all facets of their product and must be adept at working across all phases of product management as both a leader and performer. Entrepreneurial by nature, this person is accustomed to taking ambiguous products and turning them into well run operations that create meaningful value both for the customer and the company. Experience across all facets of digital is imperative - from marketing to sales, onboarding to authentication and service, as well as back‑office process digitization, all will come into the scope of this role at various points. With a strong background as a Digital PM this person will help define the product management function and elevate Quest to best in class. Willingness to roll up their sleeves and dive into the details, while simultaneously crafting stories for executive and customer presentations is a must.
Hybrid location – 3 days in office / 2 days WFH. Position can be based in one of the following: Schaumburg, IL; Secaucus, NJ; Lenexa, KS; Dallas, TX.
Pay Range:
$125,000 - $145,000 per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information We are proud to offer best‑in‑class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part‑time or full‑time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best‑in‑class well‑being programs
Annual, no‑cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Strategic and delivery leader for core interoperability orders and results solutions, supporting analysis, implementation, self‑service, and automation tools.
Set vision and develop strategy, define and deliver optimized client and partner experiences throughout the orders and results interface journey.
Deliver high quality HL7 and FHIR interfaces for core orders and results, inbound and outbound.
Partner on new test products, specialized integration solutions, new EHR certification and validations, focusing on simplified integrations, reduced level of effort, driving time to market and reduced turnaround time.
Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.
Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.
Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.
Understand Quest clients by leading research, stakeholder and customer feedback, benchmarking, and journey mapping to develop deep understanding of clients' needs and inform client attraction, engagement and retention.
Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners.
Accountable for results of the Digital products assigned; assess long‑term viability of product features aligned to expected business outcomes and benefits, building opportunities to maintain or improve Quest's competitive position.
Provide input on business plans, initiatives, marketing programs to drive sales effectiveness, operational efficiency, and strategic congruence.
Own end‑to‑end digital and data journeys; work with the Design Team to inform User Experiences, Wireframes, prototypes, customer journeys, personas, corresponding data journeys and content that bring the journeys and product strategies to life.
Collaborate with business partners on the creation of business cases and serve as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles/journeys.
Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.
Qualifications Education:
Bachelor's degree or equivalent work experience
Required Work Experience:
8 or more years of Healthcare Interoperability
3 or more years focus on client implementations.
3 or more years focus with HL7 lab orders and results interfaces.
Preferred Work Experience:
Experience with FHIR orders and results interfaces.
Experience with data exchange via orders and results interfaces.
Physical and Mental Requirements
Proven ability to create lasting relationships with internal and external stakeholders.
Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market.
Decisive and action‑oriented, yet collaborative.
Ability to thrive in a fast‑paced culture and continuously improve to find creative solutions.
Knowledge
Knowledge of relevant market trends with the ability to identify opportunities.
Skills
Strong analytical skills.
Deep technical proficiency.
Strong verbal and written communication skills, especially storytelling to diverse audiences.
Strong collaboration skills.
Experience with process optimization.
Other:
Travel can be up to 25%
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr
Hybrid location – 3 days in office / 2 days WFH. Position can be based in one of the following: Schaumburg, IL; Secaucus, NJ; Lenexa, KS; Dallas, TX.
Pay Range:
$125,000 - $145,000 per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information We are proud to offer best‑in‑class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part‑time or full‑time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best‑in‑class well‑being programs
Annual, no‑cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Strategic and delivery leader for core interoperability orders and results solutions, supporting analysis, implementation, self‑service, and automation tools.
Set vision and develop strategy, define and deliver optimized client and partner experiences throughout the orders and results interface journey.
Deliver high quality HL7 and FHIR interfaces for core orders and results, inbound and outbound.
Partner on new test products, specialized integration solutions, new EHR certification and validations, focusing on simplified integrations, reduced level of effort, driving time to market and reduced turnaround time.
Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.
Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.
Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.
Understand Quest clients by leading research, stakeholder and customer feedback, benchmarking, and journey mapping to develop deep understanding of clients' needs and inform client attraction, engagement and retention.
Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners.
Accountable for results of the Digital products assigned; assess long‑term viability of product features aligned to expected business outcomes and benefits, building opportunities to maintain or improve Quest's competitive position.
Provide input on business plans, initiatives, marketing programs to drive sales effectiveness, operational efficiency, and strategic congruence.
Own end‑to‑end digital and data journeys; work with the Design Team to inform User Experiences, Wireframes, prototypes, customer journeys, personas, corresponding data journeys and content that bring the journeys and product strategies to life.
Collaborate with business partners on the creation of business cases and serve as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles/journeys.
Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.
Qualifications Education:
Bachelor's degree or equivalent work experience
Required Work Experience:
8 or more years of Healthcare Interoperability
3 or more years focus on client implementations.
3 or more years focus with HL7 lab orders and results interfaces.
Preferred Work Experience:
Experience with FHIR orders and results interfaces.
Experience with data exchange via orders and results interfaces.
Physical and Mental Requirements
Proven ability to create lasting relationships with internal and external stakeholders.
Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market.
Decisive and action‑oriented, yet collaborative.
Ability to thrive in a fast‑paced culture and continuously improve to find creative solutions.
Knowledge
Knowledge of relevant market trends with the ability to identify opportunities.
Skills
Strong analytical skills.
Deep technical proficiency.
Strong verbal and written communication skills, especially storytelling to diverse audiences.
Strong collaboration skills.
Experience with process optimization.
Other:
Travel can be up to 25%
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr