Field Service Representative (Tuesday-Saturday)
American Water Co., Bethel Park, PA, United States
Requisition ID:
109568
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well‑being, and savings for current & future goals.
We are
Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long‑standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender‑Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Job Title:
Field Service Representative (Tuesday‑Saturday)
Posting Start Date:
4/1/26
Primary Role Pennsylvania American Water
is seeking a motivated, customer‑centric
Field Operations Representative
to join our team in
Bethel Park, PA . In this field‑facing role, you will be responsible for a variety of activities including activating/deactivating customer accounts, obtaining meter readings, changing meters, and meeting with customers to address questions and service needs. Our ideal candidate will be self‑motivated, have strong communication skills, and possess the enthusiasm and drive to deliver high quality service to the community and our customers.
Primary customer interface for investigating, addressing, and correcting issues with utility assets.
Key Accountabilities
Installs or replaces water meters with or without reading devices
Locates, operates and repairs shutoff valves and/or boxes and external plumbing for defects or leakage
Examines meters, connections, internal and external plumbing for defects or leakage
May perform emergency plumbing repairs
Performs various collection activities, turn offs, reconnects, and the delivery of notices
Investigates customer complaints and determines corrective action per company procedure
May investigate illegal water usage
Completes all necessary forms, sketches, field notes and uses maps and records
Performs manual digging to uncover valve, curb boxes, using a shovel, digging bar, or pick
Drives vehicle and/or truck in performance of general job duties
Walks or drives truck over established route and takes readings of meter dials and radio frequency operated meters as instructed
Returns route book to business office for billing purposes
Inspects meters and connections for defects, damage and unauthorized connections
Indicates irregularities in computer for necessary action by servicing department
Verifies readings to locate abnormal consumption and records reasons for fluctuations
Performs sounding
May turn service off for nonpayment of charges in vacant premises or turn service on for occupants
Tests and repairs meters, documents results, scraps old meters
Maintains and stocks meter testing room and meter supply room
Assists with building maintenance, when needed
Maintains a properly equipped vehicle which may include DOT/DVIR inspections
Performs other duties as assigned by supervisor.
Knowledge/Skills
Knowledge of customer service and ability to handle customer contacts courteously and with respect
General knowledge of meter installations of various sizes
Basic understanding of meter function, meter reading, and repair
Working knowledge of all tools needed to perform job duties
Knowledge of general plumbing.
Experience/Education
Meter reading experience, customer service experience, plumbing or water distribution work, cross‑training in water meter department preferred
Knowledge of computers
Some mechanical ability
Any related activities and past work experience with water systems is suggested
High School diploma or equivalent certificate
Work Schedule
Full‑time, on‑site
Tuesday‑Friday 12pm‑8pm, Saturday 7:30am‑3:30pm
On‑call and overtime as needed
Certifications & Licenses
Required to possess and maintain a driver’s license valid in the state of their residence
Once an individual is awarded the position of FSR, he or she must take and pass the appropriate state certification examination for Class E Water Distribution License within 24 months, and apply for certification within 6 months of achieving the minimum experience requirement for certification, if he or she had not already met the minimum experience requirement upon passing the certification test
Other Requirements
Position may be subject to mandatory off‑hours call‑out and overtime
May be required to complete and maintain forms needed for a driver qualification file
May be required to obtain a DOT medical card
Must be adaptable to variations in topography and weather conditions
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives results
Nimble learning
Join American Water... We Keep Life Flowing ™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Applicant Privacy Policy
Terms of Use
EEO Information & Accommodation Requests
Inclusion, Diversity, and Equity
Copyright © 2023, American Water. All rights reserved
#J-18808-Ljbffr
109568
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well‑being, and savings for current & future goals.
We are
Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long‑standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender‑Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Job Title:
Field Service Representative (Tuesday‑Saturday)
Posting Start Date:
4/1/26
Primary Role Pennsylvania American Water
is seeking a motivated, customer‑centric
Field Operations Representative
to join our team in
Bethel Park, PA . In this field‑facing role, you will be responsible for a variety of activities including activating/deactivating customer accounts, obtaining meter readings, changing meters, and meeting with customers to address questions and service needs. Our ideal candidate will be self‑motivated, have strong communication skills, and possess the enthusiasm and drive to deliver high quality service to the community and our customers.
Primary customer interface for investigating, addressing, and correcting issues with utility assets.
Key Accountabilities
Installs or replaces water meters with or without reading devices
Locates, operates and repairs shutoff valves and/or boxes and external plumbing for defects or leakage
Examines meters, connections, internal and external plumbing for defects or leakage
May perform emergency plumbing repairs
Performs various collection activities, turn offs, reconnects, and the delivery of notices
Investigates customer complaints and determines corrective action per company procedure
May investigate illegal water usage
Completes all necessary forms, sketches, field notes and uses maps and records
Performs manual digging to uncover valve, curb boxes, using a shovel, digging bar, or pick
Drives vehicle and/or truck in performance of general job duties
Walks or drives truck over established route and takes readings of meter dials and radio frequency operated meters as instructed
Returns route book to business office for billing purposes
Inspects meters and connections for defects, damage and unauthorized connections
Indicates irregularities in computer for necessary action by servicing department
Verifies readings to locate abnormal consumption and records reasons for fluctuations
Performs sounding
May turn service off for nonpayment of charges in vacant premises or turn service on for occupants
Tests and repairs meters, documents results, scraps old meters
Maintains and stocks meter testing room and meter supply room
Assists with building maintenance, when needed
Maintains a properly equipped vehicle which may include DOT/DVIR inspections
Performs other duties as assigned by supervisor.
Knowledge/Skills
Knowledge of customer service and ability to handle customer contacts courteously and with respect
General knowledge of meter installations of various sizes
Basic understanding of meter function, meter reading, and repair
Working knowledge of all tools needed to perform job duties
Knowledge of general plumbing.
Experience/Education
Meter reading experience, customer service experience, plumbing or water distribution work, cross‑training in water meter department preferred
Knowledge of computers
Some mechanical ability
Any related activities and past work experience with water systems is suggested
High School diploma or equivalent certificate
Work Schedule
Full‑time, on‑site
Tuesday‑Friday 12pm‑8pm, Saturday 7:30am‑3:30pm
On‑call and overtime as needed
Certifications & Licenses
Required to possess and maintain a driver’s license valid in the state of their residence
Once an individual is awarded the position of FSR, he or she must take and pass the appropriate state certification examination for Class E Water Distribution License within 24 months, and apply for certification within 6 months of achieving the minimum experience requirement for certification, if he or she had not already met the minimum experience requirement upon passing the certification test
Other Requirements
Position may be subject to mandatory off‑hours call‑out and overtime
May be required to complete and maintain forms needed for a driver qualification file
May be required to obtain a DOT medical card
Must be adaptable to variations in topography and weather conditions
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives results
Nimble learning
Join American Water... We Keep Life Flowing ™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Applicant Privacy Policy
Terms of Use
EEO Information & Accommodation Requests
Inclusion, Diversity, and Equity
Copyright © 2023, American Water. All rights reserved
#J-18808-Ljbffr