Housekeeping Director
Q Center, Saint Charles, IL, United States
Q Center is looking for a Full Time Housekeeping Director to join our team!
Job Summary The Director of Housekeeping is responsible for the planning, organization, development and direction of the overall operation of the Housekeeping department, including laundry. This position will ensure the operation of the Housekeeping department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. He/she will make recommendations to establish standards and procedures to improve service and ensure more efficient housekeeping operation.
Schedule: On‑site, generally a 45‑hour workweek - Monday - Friday 8:00 a.m. – 5:30 p.m.
Qualification Standards Education & Experience:
High School Diploma or equivalent required; college coursework in a related field preferred.
Minimum 4 years of progressive experience in a hotel or related field required.
Minimum 4 years previous supervisory experience required.
Must be proficient in Windows, Opera or related system and Excel.
Physical Requirements:
Flexible and long hours sometimes required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements:
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines and financial objectives.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend and participate in all center required meetings and trainings.
Maintain regular attendance in compliance with Q Center Policy, as required by scheduling, which will vary according to business needs.
Maintain high standards of personal appearance and grooming, including wearing nametag.
Comply with Q Center Policies and Regulations to encourage safe and efficient operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Duties & Functions
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
Must be able to create zero based Department Budget or follow Q Center guidelines; complete forecasts to incorporate business changes as requested by management.
Monitor department expenses and manage them to meet with financial goals directed by management.
Respond to any and all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner; follow up to ensure guest satisfaction.
Motivate, coach and counsel all Housekeeping personnel according to Q Center Policy.
Ensure the training of all employees on Standard Operating Procedures, technical task and Risk Management (Safety Data Sheets, HazComm, etc.) training is achieved.
Maintain a regularly scheduled cleaning program (i.e. floor care and carpet extraction, mattress flipping, etc.) and maintain a detailed checklist for each position.
Maintain and control all housekeeping equipment inventory.
Conduct monthly guest supplies, cleaning supplies, equipment and linen inventories in a timely manner.
Ensure consistency with departmental opening and closing procedures.
Maintain radio contact with the Department Staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette.
Interview candidates for open housekeeping positions and follow standards for hiring approvals.
Be involved in and/or conduct departmental training; developing employee morale and skills.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis, document as necessary to track the scores for monthly quality inspections.
Inspect all VIP rooms prior to arrival.
Ensure that public areas, guest rooms, meeting rooms and back-of-house areas are cleaned to Q Center standards.
Maintain required pars of all Housekeeping and linen supplies by ordering all needed supplies and amenities on a monthly or quarterly basis, according to budget.
Ensure guest privacy and security through correctly following Q Center procedures.
Monitor work orders and submit to R&M according to Q Center procedures by informing the Call Center; follow up on work orders to ensure completion.
Conduct pre‑shift meetings for room attendants and housepersons.
Conduct employee performance reviews in accordance with Q Center standards.
Respond to emergency situations using information contained in Safety Data Sheets; keep Safety Data Sheets current and readily available.
Update and clear room status nightly; compare the p.m. housekeeping report with Opera (or similar system) room status report and resolve any discrepancies.
Review Housekeeping staff's worked hours for payroll compilation by assigning proper codes in Paycor and updating productivity file on a timely basis.
Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
Maintain Q Center procedures regarding Purchase Orders in Birchstreet, receiving invoices and updating PO tracker in a timely manner.
Ensure implementation and compliance of all Q Center Policy and Procedures.
Coordinate pest control service for guestroom buildings.
Coordinate housekeeping assistance for guestroom improvement projects.
Oversee the external laundry service and negotiate contract, as needed.
Manage and organize large turn days (including group check‑ins or check‑outs).
Monitor out‑of‑order, out‑of‑service, discrepant and show rooms.
Maintain constant communication with Guest Services.
Monitor and act on special requests as needed (VIPs, special needs rooms, etc.).
Attend weekly Rooms meeting and share information with the rest of the team.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests and fellow employees.
Maintain and monitor “Lost and Found” procedures and policies according to Q Center standards.
Maintain key control system for house keys.
Organize and conduct department meetings on a monthly basis.
Focus the Housekeeping Department on their role in contributing to the Guest Service Audit Scores.
Monitor all V.I.P.’s, special guests and requests.
Review Housekeeping requests listed on Opera arrivals for Guest Requests or special needs on a daily basis.
Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs.
Use the telephone and computer system for reporting and verifying room status.
Record all valet laundry for valet cleaners; check and review incoming laundry at end of day to ensure all items have been returned.
Properly purchase, secure and issue supplies as needed to meet business demands.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Ensure overall guest satisfaction and safety is achieved.
The Q Center Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full‑service conference facilities in the Midwest, our vast 150,000+ square‑feet of IACC‑certified meeting and event spaces regularly host a variety of occasions, from large‑scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi‑talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law. Supplement Notice. Pay Transparency.
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
#J-18808-Ljbffr
Job Summary The Director of Housekeeping is responsible for the planning, organization, development and direction of the overall operation of the Housekeeping department, including laundry. This position will ensure the operation of the Housekeeping department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. He/she will make recommendations to establish standards and procedures to improve service and ensure more efficient housekeeping operation.
Schedule: On‑site, generally a 45‑hour workweek - Monday - Friday 8:00 a.m. – 5:30 p.m.
Qualification Standards Education & Experience:
High School Diploma or equivalent required; college coursework in a related field preferred.
Minimum 4 years of progressive experience in a hotel or related field required.
Minimum 4 years previous supervisory experience required.
Must be proficient in Windows, Opera or related system and Excel.
Physical Requirements:
Flexible and long hours sometimes required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements:
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines and financial objectives.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend and participate in all center required meetings and trainings.
Maintain regular attendance in compliance with Q Center Policy, as required by scheduling, which will vary according to business needs.
Maintain high standards of personal appearance and grooming, including wearing nametag.
Comply with Q Center Policies and Regulations to encourage safe and efficient operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Duties & Functions
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
Must be able to create zero based Department Budget or follow Q Center guidelines; complete forecasts to incorporate business changes as requested by management.
Monitor department expenses and manage them to meet with financial goals directed by management.
Respond to any and all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner; follow up to ensure guest satisfaction.
Motivate, coach and counsel all Housekeeping personnel according to Q Center Policy.
Ensure the training of all employees on Standard Operating Procedures, technical task and Risk Management (Safety Data Sheets, HazComm, etc.) training is achieved.
Maintain a regularly scheduled cleaning program (i.e. floor care and carpet extraction, mattress flipping, etc.) and maintain a detailed checklist for each position.
Maintain and control all housekeeping equipment inventory.
Conduct monthly guest supplies, cleaning supplies, equipment and linen inventories in a timely manner.
Ensure consistency with departmental opening and closing procedures.
Maintain radio contact with the Department Staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette.
Interview candidates for open housekeeping positions and follow standards for hiring approvals.
Be involved in and/or conduct departmental training; developing employee morale and skills.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis, document as necessary to track the scores for monthly quality inspections.
Inspect all VIP rooms prior to arrival.
Ensure that public areas, guest rooms, meeting rooms and back-of-house areas are cleaned to Q Center standards.
Maintain required pars of all Housekeeping and linen supplies by ordering all needed supplies and amenities on a monthly or quarterly basis, according to budget.
Ensure guest privacy and security through correctly following Q Center procedures.
Monitor work orders and submit to R&M according to Q Center procedures by informing the Call Center; follow up on work orders to ensure completion.
Conduct pre‑shift meetings for room attendants and housepersons.
Conduct employee performance reviews in accordance with Q Center standards.
Respond to emergency situations using information contained in Safety Data Sheets; keep Safety Data Sheets current and readily available.
Update and clear room status nightly; compare the p.m. housekeeping report with Opera (or similar system) room status report and resolve any discrepancies.
Review Housekeeping staff's worked hours for payroll compilation by assigning proper codes in Paycor and updating productivity file on a timely basis.
Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
Maintain Q Center procedures regarding Purchase Orders in Birchstreet, receiving invoices and updating PO tracker in a timely manner.
Ensure implementation and compliance of all Q Center Policy and Procedures.
Coordinate pest control service for guestroom buildings.
Coordinate housekeeping assistance for guestroom improvement projects.
Oversee the external laundry service and negotiate contract, as needed.
Manage and organize large turn days (including group check‑ins or check‑outs).
Monitor out‑of‑order, out‑of‑service, discrepant and show rooms.
Maintain constant communication with Guest Services.
Monitor and act on special requests as needed (VIPs, special needs rooms, etc.).
Attend weekly Rooms meeting and share information with the rest of the team.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests and fellow employees.
Maintain and monitor “Lost and Found” procedures and policies according to Q Center standards.
Maintain key control system for house keys.
Organize and conduct department meetings on a monthly basis.
Focus the Housekeeping Department on their role in contributing to the Guest Service Audit Scores.
Monitor all V.I.P.’s, special guests and requests.
Review Housekeeping requests listed on Opera arrivals for Guest Requests or special needs on a daily basis.
Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs.
Use the telephone and computer system for reporting and verifying room status.
Record all valet laundry for valet cleaners; check and review incoming laundry at end of day to ensure all items have been returned.
Properly purchase, secure and issue supplies as needed to meet business demands.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Ensure overall guest satisfaction and safety is achieved.
The Q Center Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full‑service conference facilities in the Midwest, our vast 150,000+ square‑feet of IACC‑certified meeting and event spaces regularly host a variety of occasions, from large‑scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi‑talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law. Supplement Notice. Pay Transparency.
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
#J-18808-Ljbffr