Assistant Property Manager II
Red Tail Residential, Odenton, MD, United States
Job Title:
Assistant Community Manager
Company:
Red Tail Residential, LLC
Status:
Full-Time
Pay Rate:
$25-$30
Supervisor:
Community Manager, Multi-Site Community Manager, Area Support Community Manager, or Senior Community Manager
Benefits
Company-paid employee-only health insurance
Vacation and sick time
Company-paid holidays
Life insurance
Employee discounts
Opportunities for career growth and development
Position Summary The Assistant Community Manager supports daily property operations and works closely with the Community Manager to ensure exceptional customer service, smooth administrative processes, accurate financial records, and a positive living experience for residents. This role combines customer service, leasing, collections, administrative tasks, and compliance with company policies.
Key Responsibilities
Provide excellent customer service to residents, prospects, and vendors.
Conduct market surveys and assist with competitive analysis.
Show, lease, and move in prospective residents.
Update unit availability daily and process rental applications promptly.
Receive, record, and process collections according to company standards.
Assist with collecting past-due balances from former residents.
Process maintenance work orders and support maintenance coordination.
Maintain complete and accurate resident files and documentation.
Manage calendars for scheduled move‑ins and ensure apartments meet move‑in standards.
Address and resolve resident concerns; elevate issues to the Community Manager when needed.
Conduct move‑out inspections and prepare deposit accountings with Community Manager approval.
Maintain financial and account records including NSF transactions, concessions, rent increases, and adjustments.
Provide clerical and phone support as needed.
Adhere to company policies, procedures, and operational standards.
Perform additional tasks or duties as assigned by Supervisor.
Special Requirements There are no special requirements listed.
Physical Demands
Regularly required to sit, stand, walk, talk, hear, and use hands, arms, legs, and back.
Occasional climbing may be required.
Must be able to use close and distance vision, color vision, depth perception, and adjust focus.
Ability to work at a computer and talk on the phone for extended periods.
Must be able to detect auditory and visual alarms.
Ability to work extended/flexible hours, including weekends, as needed.
Attendance & Schedule
Full-time position requiring consistent attendance.
May require some nights, weekends, and occasional holidays.
Regular participation in company functions and events is required.
Essential Skills & Competencies
Strong customer service orientation
Excellent communication skills
Ability to handle high-stress situations effectively
Time management and strong organizational skills
Administrative accuracy and attention to detail
Strong sales and leasing background
Effective leadership qualities
Superior collection skills
Knowledge of state Fair Housing laws
Qualifications Education
High school diploma or equivalent required
CPM, CAM, RMP, or CMCA certifications preferred but not required
Professional Experience
Minimum of two years of residential property management experience in the multifamily industry
Computer Skills
Intermediate computer and internet proficiency
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Preferred experience with: LRO, Entrata, Resident Check
Must have experience with: Yardi, Voyager
Learning and Development
Commitment to ongoing training and professional growth through company education programs
Ability to perform intermediate mathematical calculations and use property management software proficiently
Northshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#RTR
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Assistant Community Manager
Company:
Red Tail Residential, LLC
Status:
Full-Time
Pay Rate:
$25-$30
Supervisor:
Community Manager, Multi-Site Community Manager, Area Support Community Manager, or Senior Community Manager
Benefits
Company-paid employee-only health insurance
Vacation and sick time
Company-paid holidays
Life insurance
Employee discounts
Opportunities for career growth and development
Position Summary The Assistant Community Manager supports daily property operations and works closely with the Community Manager to ensure exceptional customer service, smooth administrative processes, accurate financial records, and a positive living experience for residents. This role combines customer service, leasing, collections, administrative tasks, and compliance with company policies.
Key Responsibilities
Provide excellent customer service to residents, prospects, and vendors.
Conduct market surveys and assist with competitive analysis.
Show, lease, and move in prospective residents.
Update unit availability daily and process rental applications promptly.
Receive, record, and process collections according to company standards.
Assist with collecting past-due balances from former residents.
Process maintenance work orders and support maintenance coordination.
Maintain complete and accurate resident files and documentation.
Manage calendars for scheduled move‑ins and ensure apartments meet move‑in standards.
Address and resolve resident concerns; elevate issues to the Community Manager when needed.
Conduct move‑out inspections and prepare deposit accountings with Community Manager approval.
Maintain financial and account records including NSF transactions, concessions, rent increases, and adjustments.
Provide clerical and phone support as needed.
Adhere to company policies, procedures, and operational standards.
Perform additional tasks or duties as assigned by Supervisor.
Special Requirements There are no special requirements listed.
Physical Demands
Regularly required to sit, stand, walk, talk, hear, and use hands, arms, legs, and back.
Occasional climbing may be required.
Must be able to use close and distance vision, color vision, depth perception, and adjust focus.
Ability to work at a computer and talk on the phone for extended periods.
Must be able to detect auditory and visual alarms.
Ability to work extended/flexible hours, including weekends, as needed.
Attendance & Schedule
Full-time position requiring consistent attendance.
May require some nights, weekends, and occasional holidays.
Regular participation in company functions and events is required.
Essential Skills & Competencies
Strong customer service orientation
Excellent communication skills
Ability to handle high-stress situations effectively
Time management and strong organizational skills
Administrative accuracy and attention to detail
Strong sales and leasing background
Effective leadership qualities
Superior collection skills
Knowledge of state Fair Housing laws
Qualifications Education
High school diploma or equivalent required
CPM, CAM, RMP, or CMCA certifications preferred but not required
Professional Experience
Minimum of two years of residential property management experience in the multifamily industry
Computer Skills
Intermediate computer and internet proficiency
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Preferred experience with: LRO, Entrata, Resident Check
Must have experience with: Yardi, Voyager
Learning and Development
Commitment to ongoing training and professional growth through company education programs
Ability to perform intermediate mathematical calculations and use property management software proficiently
Northshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#RTR
#J-18808-Ljbffr