Community Impact Coordinator/Resident Services
POAH Communities, LLC, Springfield, MA, United States
We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer‑service oriented team. Are you ready to join us?
OUR PEOPLE VIDEO SERIES OUR BENEFITS What we offer to you represents who we are and how we value our people.
Health & Wellness:
Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial:
401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off:
15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave:
12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives:
Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities:
tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
OUR CAREERS Consider joining our team! Explore our career opportunities in the list below.
WE DEVELOP & HONOR OUR PEOPLE We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer‑service oriented team. Are you ready to join us?
Position:
Community Impact Coordinator/Resident Services
Location:
Bay Meadow Apartments Springfield, MA
Job Id:
1635
# of Openings:
1
ABOUT US POAH Communities is a mission‑driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it’s about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment. See our employees in action and how you can contribute to the mission! POAH Communities is seeking a highly qualified individual to serve as a Community Impact Coordinator. The Community Impact Coordinator will serve in a vital role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. Springfield is the largest city in western Massachusetts and more than half of its residents experience a high housing cost burden, meaning they must devote more than 30% of their household resources to housing costs. Solidly built in 1943 as military housing, Bay Meadow was converted to affordable housing in the 1980s. With its 100% project‑based rental assistance through the Section 8 program, the property represented an irreplaceable affordable housing asset. Bay Meadow Apartments: https://www.poah.org/property/massachusetts/bay-meadow-apartments
ABOUT YOUR IMPACT
Assess the needs of residents and families by administering an annual resident survey
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Coordinate the delivery of services with local human service providers
Identify promising programs or opportunities for youth and families in the community, examples include health workshops, benefits enrollment, meal delivery programs, community building activities and more
Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD
Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
Attend all required meetings and prepare and participate in additional and/or special projects, as required from time to time by the Property Manager
ABOUT YOU
Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
Ability to work with and motivate diverse resident populations
Basic proficiency in the use of computers including Word and Excel
Demonstrated time management skills and proven organizational skills
Resident Coordinator certification is a plus
College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus
BENEFITS AT POAH COMMUNITIES POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:
Health & Wellness:
Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial:
401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off:
15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave:
12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives:
Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities:
tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
Pay Rate:
$26.95–$30.00
Apply for this Position
#J-18808-Ljbffr
OUR PEOPLE VIDEO SERIES OUR BENEFITS What we offer to you represents who we are and how we value our people.
Health & Wellness:
Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial:
401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off:
15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave:
12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives:
Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities:
tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
OUR CAREERS Consider joining our team! Explore our career opportunities in the list below.
WE DEVELOP & HONOR OUR PEOPLE We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer‑service oriented team. Are you ready to join us?
Position:
Community Impact Coordinator/Resident Services
Location:
Bay Meadow Apartments Springfield, MA
Job Id:
1635
# of Openings:
1
ABOUT US POAH Communities is a mission‑driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it’s about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment. See our employees in action and how you can contribute to the mission! POAH Communities is seeking a highly qualified individual to serve as a Community Impact Coordinator. The Community Impact Coordinator will serve in a vital role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. Springfield is the largest city in western Massachusetts and more than half of its residents experience a high housing cost burden, meaning they must devote more than 30% of their household resources to housing costs. Solidly built in 1943 as military housing, Bay Meadow was converted to affordable housing in the 1980s. With its 100% project‑based rental assistance through the Section 8 program, the property represented an irreplaceable affordable housing asset. Bay Meadow Apartments: https://www.poah.org/property/massachusetts/bay-meadow-apartments
ABOUT YOUR IMPACT
Assess the needs of residents and families by administering an annual resident survey
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Coordinate the delivery of services with local human service providers
Identify promising programs or opportunities for youth and families in the community, examples include health workshops, benefits enrollment, meal delivery programs, community building activities and more
Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD
Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
Attend all required meetings and prepare and participate in additional and/or special projects, as required from time to time by the Property Manager
ABOUT YOU
Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
Ability to work with and motivate diverse resident populations
Basic proficiency in the use of computers including Word and Excel
Demonstrated time management skills and proven organizational skills
Resident Coordinator certification is a plus
College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus
BENEFITS AT POAH COMMUNITIES POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:
Health & Wellness:
Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial:
401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off:
15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave:
12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives:
Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities:
tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
Pay Rate:
$26.95–$30.00
Apply for this Position
#J-18808-Ljbffr