Director HR Shared Services
Texas Children's Hospital, Houston, TX, United States
Department: Human Resources-Administration
Job ID: 424096
Key Responsibilities
Strategic Leadership & Service Delivery
Design and execute a comprehensive HR Shared Services strategy aligned with enterprise priorities Establish and optimize a tiered service delivery model (self-service, case management, COE partnership) Define and monitor SLAs, KPIs, and governance standards Lead process centralization, standardization, and automation initiatives Partner with HRBPs, COEs, HRIS, IT, Legal, and Compliance to ensure seamless service delivery HR Operations & Employee Lifecycle
Oversee centralized employee lifecycle processes (status changes, transfers, separations, documentation) Ensure consistent policy execution and operational discipline across the system Serve as escalation point for complex or sensitive HR operational issues Drive clarity of roles and seamless handoffs across HR functions Employee Records & Compliance Governance
Lead employee records management, documentation integrity, and retention governance Ensure audit readiness and compliance with regulatory and accreditation standards Oversee internal audits and preparation for external regulatory bodies Develop remediation frameworks for documentation gaps and risk mitigation Technology & Process Optimization
Partner with HRIS to enhance HCM workflows, case management, and reporting systems Expand employee and manager self-service capabilities Ensure data integrity through governance and system oversight Drive technology-enabled improvements to service delivery Develop dashboards to track volume, turnaround times, SLA adherence, and quality metrics Analyze trends to identify risks and improvement opportunities Deliver actionable insights to HR leadership Foster a culture of operational excellence and continuous improvement Lead and develop a high-performing Shared Services and Employee Records team Set clear performance expectations tied to service quality and compliance Model and embed HEART values into team culture and service delivery Stakeholder Partnership
Collaborate with HRBPs, COEs, Employee Relations, Legal, and Accreditation teams Serve as a trusted advisor on service design, compliance risk, and process optimization Communicate operational changes and service enhancements effectively Qualifications
Experience
8+ years of HR experience, including at least 3 years leading HR operations, service delivery, or shared services Experience in healthcare or a highly regulated environment preferred Education
Bachelor’s degree in HR, Business Administration, Healthcare Administration, or related field (required) Master’s degree (MBA, MHA, or related field) (preferred) About Texas Children’s
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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Strategic Leadership & Service Delivery
Design and execute a comprehensive HR Shared Services strategy aligned with enterprise priorities Establish and optimize a tiered service delivery model (self-service, case management, COE partnership) Define and monitor SLAs, KPIs, and governance standards Lead process centralization, standardization, and automation initiatives Partner with HRBPs, COEs, HRIS, IT, Legal, and Compliance to ensure seamless service delivery HR Operations & Employee Lifecycle
Oversee centralized employee lifecycle processes (status changes, transfers, separations, documentation) Ensure consistent policy execution and operational discipline across the system Serve as escalation point for complex or sensitive HR operational issues Drive clarity of roles and seamless handoffs across HR functions Employee Records & Compliance Governance
Lead employee records management, documentation integrity, and retention governance Ensure audit readiness and compliance with regulatory and accreditation standards Oversee internal audits and preparation for external regulatory bodies Develop remediation frameworks for documentation gaps and risk mitigation Technology & Process Optimization
Partner with HRIS to enhance HCM workflows, case management, and reporting systems Expand employee and manager self-service capabilities Ensure data integrity through governance and system oversight Drive technology-enabled improvements to service delivery Develop dashboards to track volume, turnaround times, SLA adherence, and quality metrics Analyze trends to identify risks and improvement opportunities Deliver actionable insights to HR leadership Foster a culture of operational excellence and continuous improvement Lead and develop a high-performing Shared Services and Employee Records team Set clear performance expectations tied to service quality and compliance Model and embed HEART values into team culture and service delivery Stakeholder Partnership
Collaborate with HRBPs, COEs, Employee Relations, Legal, and Accreditation teams Serve as a trusted advisor on service design, compliance risk, and process optimization Communicate operational changes and service enhancements effectively Qualifications
Experience
8+ years of HR experience, including at least 3 years leading HR operations, service delivery, or shared services Experience in healthcare or a highly regulated environment preferred Education
Bachelor’s degree in HR, Business Administration, Healthcare Administration, or related field (required) Master’s degree (MBA, MHA, or related field) (preferred) About Texas Children’s
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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