Customer Service Representative - Ocean Bulk Export/Import
Danzas, Houston, TX, United States
Title:
Customer Service Representative – Ocean Bulk Export / Import
Location:
Houston, Texas
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an
Customer Service Representative
–
Ocean Bulk Export / Import Agent
with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position.
Key Responsibilities
Creates and confirms transport order to ensure pickup of the shipment at origin
Performs booking and booking optimization according to internal guidelines as defined by Product
Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Responsible for customer service and follow‑up on shipment status in the Export / Import area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
Interacts with Customer Service, Product, and Global Service Centers, if required
May be required to perform other tasks as required
Update shipment status, issue arrival notice and obtain entry documents for customs entries.
Arrange freight release with carriers/co-load agents, confirm cargo availability
Update shipment status, issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status.
Skills / Requirements
Minimum 2 years of Ocean Export / industry related experience
A quick learner with a "Can-Do" attitude and strong prioritization skills
Exceptional customer service skills
Strong computer skills (Excel, Word, PowerPoint)
LOGIS or Cargo Wise systems knowledge is a plus
Hazmat certification is a plus
Pay Range $68,722.50 - $91,630.00+ (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building
careers, not just jobs , and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in
220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with
30,000+ employees
ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer DHL Global Forwarding is committed to
equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization Applicants must be
legally authorized to work in the United States.
Visa sponsorship is not available
for this role.
#J-18808-Ljbffr
Customer Service Representative – Ocean Bulk Export / Import
Location:
Houston, Texas
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an
Customer Service Representative
–
Ocean Bulk Export / Import Agent
with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position.
Key Responsibilities
Creates and confirms transport order to ensure pickup of the shipment at origin
Performs booking and booking optimization according to internal guidelines as defined by Product
Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Responsible for customer service and follow‑up on shipment status in the Export / Import area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
Interacts with Customer Service, Product, and Global Service Centers, if required
May be required to perform other tasks as required
Update shipment status, issue arrival notice and obtain entry documents for customs entries.
Arrange freight release with carriers/co-load agents, confirm cargo availability
Update shipment status, issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status.
Skills / Requirements
Minimum 2 years of Ocean Export / industry related experience
A quick learner with a "Can-Do" attitude and strong prioritization skills
Exceptional customer service skills
Strong computer skills (Excel, Word, PowerPoint)
LOGIS or Cargo Wise systems knowledge is a plus
Hazmat certification is a plus
Pay Range $68,722.50 - $91,630.00+ (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building
careers, not just jobs , and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in
220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with
30,000+ employees
ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer DHL Global Forwarding is committed to
equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization Applicants must be
legally authorized to work in the United States.
Visa sponsorship is not available
for this role.
#J-18808-Ljbffr