Engagement Specialist - IKC - Tacoma, WA
Davita Inc., Federal Way, WA, United States
Posting Date:
03/25/2026
Location:
Remote, work from home. This is currently a Remote position. However, we value in-person patient care and may transition to a hybrid-remote model in the future.
Schedule:
Monday-Friday, full-time schedule with ability to accommodate patient availability. No nights, no weekends, no on call. Daily start time between 7:00-8:00 AM.
Home environment must include a quiet, private office space with high-speed internet (Ether cable may be required) to support efficient use of all programs.
Engagement Specialist Responsibilities:
Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person.
Welcome new patients to the program and collect any new concerns from existing patients; elevate to RN or Nurse Practitioner as appropriate.
Maintain accurate documentation and communicate patient updates to the care team.
Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement.
Organize outreach efforts by urgency and importance to maximize patient impact.
Care Coordinator Responsibilities:
Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments.
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources.
Complete non-clinical screenings and pathways under the guidance of the Manager; elevate to Integrated Care Nurse as needed.
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed.
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
Communicate directly with patients in a timely and professional manner.
Maintain accurate, complete, and confidential documentation.
Demonstrate exceptional two-way communication, both oral and written.
Act in alignment with DaVita's mission and values to deliver high-quality patient care.
Qualifications:
High School Diploma or GED required; Associate's or Bachelor's Degree preferred.
Previous IKC experience required.
2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred.
Prior healthcare experience preferred.
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Strong verbal and written communication skills, active listening, and motivational engagement techniques.
Highly organized, with excellent time management and follow-through.
Ability to work both autonomously and collaboratively with care team members.
Home workspace must provide a quiet, private environment with reliable high-speed internet.
Why You'll Love Working Here:
Directly impact patient care and engagement for complex chronic conditions.
Be part of a mission-driven, collaborative care team.
Flexible hybrid schedule with opportunities for professional growth.
Supportive environment that values innovation, communication, and patient-centered care.
What We'll Provide:
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
Support for you and your family: Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave and more.
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
#LI-TS2
We strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
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03/25/2026
Location:
Remote, work from home. This is currently a Remote position. However, we value in-person patient care and may transition to a hybrid-remote model in the future.
Schedule:
Monday-Friday, full-time schedule with ability to accommodate patient availability. No nights, no weekends, no on call. Daily start time between 7:00-8:00 AM.
Home environment must include a quiet, private office space with high-speed internet (Ether cable may be required) to support efficient use of all programs.
Engagement Specialist Responsibilities:
Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person.
Welcome new patients to the program and collect any new concerns from existing patients; elevate to RN or Nurse Practitioner as appropriate.
Maintain accurate documentation and communicate patient updates to the care team.
Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement.
Organize outreach efforts by urgency and importance to maximize patient impact.
Care Coordinator Responsibilities:
Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments.
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources.
Complete non-clinical screenings and pathways under the guidance of the Manager; elevate to Integrated Care Nurse as needed.
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed.
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
Communicate directly with patients in a timely and professional manner.
Maintain accurate, complete, and confidential documentation.
Demonstrate exceptional two-way communication, both oral and written.
Act in alignment with DaVita's mission and values to deliver high-quality patient care.
Qualifications:
High School Diploma or GED required; Associate's or Bachelor's Degree preferred.
Previous IKC experience required.
2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred.
Prior healthcare experience preferred.
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Strong verbal and written communication skills, active listening, and motivational engagement techniques.
Highly organized, with excellent time management and follow-through.
Ability to work both autonomously and collaboratively with care team members.
Home workspace must provide a quiet, private environment with reliable high-speed internet.
Why You'll Love Working Here:
Directly impact patient care and engagement for complex chronic conditions.
Be part of a mission-driven, collaborative care team.
Flexible hybrid schedule with opportunities for professional growth.
Supportive environment that values innovation, communication, and patient-centered care.
What We'll Provide:
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
Support for you and your family: Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave and more.
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
#LI-TS2
We strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
#J-18808-Ljbffr